Overview
Product Information on Zoho Desk
What is Zoho Desk?
Zoho Desk Pricing
Overall experience with Zoho Desk
“Unified Platform Enhances Communication Across our Ecosystem With Zoho Desk”
“Excel管理から移行でチーム共有が向上する可能性に期待”
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About Company
Company Description
Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm's global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Zoho Desk
Reviewer Insights for: Zoho Desk
Deciding Factors: Zoho Desk Vs. Market Average
Performance of Zoho Desk Across Market Features
Zoho Desk Likes & Dislikes
What I like most about Zoho Desk is its seamless integration between the Help Center, ticket management and automation features. It brings everything we need for customer support into a single, unified platform, making it easier to track requests, manage responses, and continously improve the user experience. Our platforms are quite new and I am confident we did the right choice by adopting Zoho Desk as a support foundation.
Read Full ReviewZoho Desk has efficient ticket management features which help us to effectively handle all the requests we receive from customers, allowing us to quickly respond and resolve all the issues raised by our customers. Zoho Desk has multiple engagement channels which makes it possible for us to provide support services to our customers in whichever platform they are on. Zoho Desk has great AI conversation analytics which help us to understand the unique needs of each customer, allowing us to provide them with personalized services. Zoho Desk has very impactful process automation features which have helped us to deploy automations to handle routine service delivery tasks like replying to customer requests.
Read Full Review
Our experience with Zoho Desk has been prolific and there has not been even a single time that we have hated anything about it.
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Peer Discussions
Zoho Desk Reviews and Ratings
- Group Product Manager<50M USDInsurance (except health)Review Source
Unified Platform Enhances Communication Across our Ecosystem With Zoho Desk
Our overall experience with Zoho Desk has been very positive. The platform offers a powerful combination of Help Center and ticket management, which has allowed us to centralize customer support and improve communication with our users. We see Zoho Desk as a strategic component of our digital ecosystem which includes, among others, Suppliers -both of which I serve as Product Owner. - Software Development Project Manager50M-1B USDSoftwareReview Source
Zoho Desk has multiple customer engagement channels to speed up support services.
We are working with Zoho Desk to facilitate our customer support services and our experience with it has been a great success. Zoho Desk provides us with a fantastic platform for interacting with our customers which helps us to deliver our IT support services with ease. We have had an easy time working with Zoho Desk to handle our customer support operations which has enabled us to keep our customers satisfied by offering them professional and easy to access services. Zoho Desk has a reliable AI assistant function that has helped us to tap into the capabilities of AI in customer support, allowing us to improve the quality of IT support services we provide to our customers. - Director Of Learning Support ServicesGov't/PS/EdEducationReview Source
Zoho Desk Enhances Learner Support Efficiency Despite Occasional Performance Slowdowns
My overall experience with Zoho Desk has been smooth and productive. It has made a big difference in how we handle learner support by giving us better control and visibility over incoming requests, our team can now respond faster, stay more organized and keep track of common issues more easily. While there are a few areas that could be improved and the platform has helped us build a more responsive and efficient support system. It's a solid part of our daily operations and has improved how we connect with and support our learners. - Desktop Support Technician I50M-1B USDSoftwareReview Source
A Comprehensive User Management Premise
We primarily use Zoho for Service Desk Plus, and their user management tools and services. It's been 5 years I am using their tools and services on our premise and so far, the experience has been good. With integration to ManageEngine, Zoho Desk is our one-stop solution for managing all our user assets, their surveillance and optimization. - Promotor De Ventas50M-1B USDServices (non-Government)Review Source
Zoho Desk is a top product to streamline customer interactions.
We have had a fruitful experience working with Zoho Desk to engage, communicate, share updates and provide support to our customers. Zoho Desk offers us a robust engagement platform that is loaded with exceptional communication features which has helped us to streamline our interactions with all our customers. Having Zoho Desk has played a key role in our journey of ensuring that all our customers can access the support services they require at any time. Thanks to Zoho Desk, we have been able to improve on customer retention and satisfaction by making it easy for us to interact with them and build up better relationships.