All 2026 Conference Sessions

Gartner Digital Workplace Summit 2026 dives deep into key topics for digital workplace around enhancing digital employee experience, leveraging GenAI, improving technology adoption and more.

2026 Conference Theme

Elevating Human Potential in an AI-Native Workplace

Generative and agentic AI are shifting from pilots to widespread adoption. To seize these opportunities, organizations must evolve. Digital workplace leaders who foster growth, governance, data quality and AI skills will empower their teams and drive success in the AI era. 

Explore our conference sessions below, all developed with this theme in mind.
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Wednesday, 26 August, 2026

09:30 AM - 10:15 AM JST

Lead With Impact: North Star Digital Workplace Leaders
Tori Paulman, VP Analyst, Gartner
Dan Wilson, VP Analyst, Gartner
Step into the future of Digital Workplace leadership with Gartner Vice President Analysts Tori Paulman and Dan Wilson. In this forward-looking keynote, discover the four, essential qualities that define North Star Digital Workplace leaders: listening, promise, outcomes, and leadership. Learn from real-world examples as you explore how to set your Digital Workplace ambition, foster trusted business partnerships, and craft a strategic unified vision that elevates your role in delivering better business outcomes. You will leave this keynote ready to chart your path to become the leader of tomorrow. ... Show More Show Less

11:00 AM - 11:30 AM JST

How Digital Workplace Leaders Can Keep PACE With AI
Erin Pierre, Sr Principal Analyst, Gartner
As AI continues to evolve, it can feel impossible for digital workplace leaders to keep up with the constant changes. This session will show digital workplace leaders how to use the acronym of planning, adoption, communication and enablement (PACE) to keep up to date with the changes in the AI space, drive adoption among their teams, and enable the business. ... Show More Show Less

11:00 AM - 11:30 AM JST

Strategies for Selecting and Effectively Utilizing Diverse Generative AI Services
Hironori Hayashi, Director Analyst, Gartner
While GenAI services are becoming increasingly sophisticated with evolving LLMs and added agentic capabilities, these services are diversifying, making it more challenging for companies to formulate proper portfolio. In this session, we will discuss practical approaches to selecting and utilizing GenAI services with key considerations like trait of target users and availability of support resources. ... Show More Show Less

11:00 AM - 11:30 AM JST

Use the Digital Workplace Applications Strategic Roadmap to Reach the Future You Want
Rachel O'Farrell, Director Analyst, Gartner
How do you make a plan for your digital workplace when so much is changing so fast? To reach your digital transformation objectives, IT has to work with business leaders on a plan flexible enough to meet your next challenges no matter what complexities or uncertainties arise. Join this session to learn about Gartner's digital workplace applications strategic roadmap and how it can set the direction for success. ... Show More Show Less

12:30 PM - 01:00 PM JST

Employee Technology Through 2030: Choosing the Right Devices, Virtual Desktops, Services and Management Tools
Stuart Downes, VP Analyst, Gartner
AI and rising employee expectations are reshaping endpoint strategies. This session offers guidance for designing a resilient, cost-optimized digital workplace through 2030. Learn how your teams will integrate and manage devices, endpoints, and desktops, decide on service procurement, prepare for AI agents and new interfaces. Leave with insights to future-proof employee technologies. ... Show More Show Less

12:30 PM - 01:00 PM JST

Executive Story: To Be Updated
Nobutaka Kobayashi, Solasto Corporation
To Be Updated Show Less

12:30 PM - 01:00 PM JST

How to Mitigate the Risks of Agent Sprawl in the Digital Workplace
Max Goss, Sr Director Analyst, Gartner
Agent Sprawl — where too many agents are shared freely with little oversight — is becoming a significant challenge in the digital workplace. As major productivity platforms such as Microsoft 365 and Google Workspace enable easier agent creation, organizations should act to keep their users and data safe. Join this session for a deep dive on how to establish the right governance and guardrails to mitigate risk, while allowing the organization to unlock value with safe use of AI agents. ... Show More Show Less

03:00 PM - 04:00 PM JST

Contract Negotiation Clinic: Microsoft
Ryuichi Tsuchiya, Sr Director Analyst, Gartner
The complexity of Microsoft's licensing scheme and the number of contractual options often make it difficult for IT leaders to negotiate contracts and renewals. This interactive clinic describes strategies for IT leaders to successfully negotiate such contracts, which encourage risk reduction and value maximization. ... Show More Show Less

03:00 PM - 03:30 PM JST

Executive Story: Driving Enterprise Transformation Through the Democratization of Generative AI: The Current State of Companywide BPR and Talent Development
Norihiko Nakabayashi, Lion Corporation / Executive Officer Responsible for Digital Strategy
As organizations begin to see varying results from their generative AI initiatives, the true differentiator is no longer just technical capability, but rather "who is producing what kind of impact." Lion Corporation has deployed an open-source AI development platform companywide, training approximately 100 AI agent developers. By positioning this training process as a practice of business process reengineering (BPR), Lion has driven business transformation led by individual business units. This session will candidly share our current progress, detailing successes, challenges, and lessons learned. Attendees will gain actionable insights they can apply immediately, including the optimal combination of top-down and bottom-up approaches, and the keys to driving successful adoption. ... Show More Show Less

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“I participated to learn about the latest trends in AI solutions, practical use cases and approaches to governance. Many of the sessions directly addressed challenges faced in our own business operations, making them extremely valuable and informative.”

Assistant Manager, Manufacturing

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