Dive into some of the key take-aways you may have missed from Gartner Digital Workplace Summit 2025.
All 2025 Conference Sessions
Gartner Digital Workplace Summit 2025 dove deep into key topics for digital workplace leaders on GenAI, digital employee experience, collaboration tools and more.
Session Take-Aways
Day 1 Take-Aways
Key Trends in Digital Employee Experience You Can't Ignore
Speakers:
Tori Paulman, VP Analyst, Gartner
Organizations are grappling with a widening productivity paradox: their digital workplace investments aren't yielding expected returns, while employees demand more personalization. This session will illuminate the top three trends leaders must address, emerging from a sweeping panorama of data on digital worker behaviors and feelings from 2016 to today.
Day 2 Take-Aways
Facilitate Holistic Communication to Achieve Organizational Culture Change
Speakers:
Tatsuya Ichishi, Senior Director Analyst, Gartner
Organizations have various stakeholders, including senior management, CIOs, product vendors, development partners and business units. However, various Gartner surveys have shown that there is a lack of communication between organizations. This session explains the challenges Japanese companies face due to this lack of communication and suggest what they should be aware of to change their organizational culture.
Look back at the 2025 Conference Sessions
Many conference sessions were presented each day at the Gartner Digital Workplace Summit 2025. While we work to develop the 2026 agenda, filter to see sessions that align with your role and interests.
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Wednesday, 27 August, 2025
09:00 AM - 09:45 AM JST
Gartner Opening Keynote: Buy, Build and Blend Your Digital Workplace
Tori Paulman,
VP Analyst, Gartner
Jason Wong,
Distinguished VP Analyst, Gartner
In today's rapidly evolving digital landscape, leaders must provide stable, enterprise-ready services, while unlocking value and innovation among workers to create an effective digital workplace. This keynote will provide a blueprint for balancing a strategic buy approach, empowering a workforce of builders, and blending a digital employee experience that takes work from friction to flow by personalizing work environments.
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10:00 AM - 10:45 AM JST
Guest Keynote: Winning Well in Management: Overcoming Structural Incompetence to Shape the Future
Motokazu Udagawa,
Graduate School of Economics and Business Administration, Saitama University / Professor,
Many Japanese companies today are under pressure to transform. Among the most troubling challenges are chronic, hard-to-detect issues that may not immediately impact performance, yet steadily lead to organizational decline. I refer to this condition as structural incompetence. Overcoming it requires a long-term process of transformation. This journey leads us not to a fixed definition of what management is, but to a question—one that invites us to reconstruct the practice of management within its historical and relational contexts. In this lecture, I will explore the dilemmas of transformation, possible pathways forward, and reconsider the evolving possibilities of management itself.
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11:00 AM - 11:30 AM JST
Harnessing Generative AI in the Digital Workplace
Hironori Hayashi,
Director Analyst, Gartner
Since ChatGPT's launch in November 2022, generative AI has rapidly evolved, diversifying its applications. This swift evolution has left many companies unsure about which AI tools to use and how to leverage them effectively. In this session, we'll focus on tools like Microsoft 365 Copilot, usable by employees across various roles. We'll explore practical strategies to harness these tools and consider their potential evolution into more advanced "AI agents."
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11:00 AM - 11:30 AM JST
Challenge the New Communication Style Enabled By AI
Takeshi Ikeda,
VP Analyst, Gartner
AI is expected to be a technology that will create a new relationship between people and computers. The communication between people that we have taken for granted will gradually begin to change as a result of this. In this session, we will discuss how communication between people in business is changing now.
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11:00 AM - 11:30 AM JST
The State of Digital Workplace Maturity in 2025
Dan Wilson,
VP Analyst, Gartner
End-user services and digital workplace leaders often ask how their maturity compares to others, how to make the case for additional funding and how to prioritize investments. This session will review the Gartner digital workplace maturity model and provide insights from our continuously growing dataset of client-submitted maturity assessments and client interactions.
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11:45 AM - 12:15 PM JST
[Luncheon] Logicool: LOGI WORK - Rethinking the Workplace of the Future
Megumi Kurosawa,
Marketing Manager, B2B, Logicool Co Ltd.
Work - A word we hear usualy, but now is the time to reconsider its meaning. We spend about one-third of our lives working, which amounts to 90K hours over a lifetime. With the advent of AI, we must rethink productivity, and as traditional ways of working are being questioned, it is now important to redefine when, where, and how work. The new generation is seeking purpose and questioning the reasons for their work. What is expected of you is to create an environment where all employees can succeed in this new era. Let's rethink the future of work together.
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11:45 AM - 12:15 PM JST
[Luncheon] LumApps: How Internal Communication Can Strengthen Employee Engagement
Daisuke Aiyama,
General Manager, Center for the Joy of Work, Sangyo Henshu Center Co.,Ltd.
Yuko Kobayashi,
Marketing Manager JAPAC, LumApps K.K.
Improving employee engagement is no longer just an HR issue. With diverse workstyles and distributed teams, how information is shared, how user-friendly internal tools are, and how employee connections are built have become crucial for business success. In this session, we’ll explore how everyday internal communication affects engagement. We’re joined by Sangyo Henshu Center, with 45+ years of experience in internal comms, to share the latest trends. We’ll also show how LumApps, an AI-powered platform, addresses challenges traditional tools like Microsoft 365 cannot, through real use cases.
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11:45 AM - 12:15 PM JST
[Luncheon] Techtouch: Information coming soon
Kiyoshi Iwabuchi,
VP of innovation, Techtouch.Inc
Join former SAP leader, Iwabuchi, as he reveals the future of the AI-powered digital workplace.
He will introduce DAAP (Digital Adoption & Acceleration Platform), a framework that uses an AI Hub to boost intellectual productivity through automated training and business optimization. This session offers a strategic roadmap for navigating DX and AI to drive company growth and improve employee experience (EX). ... Show More Show Less
He will introduce DAAP (Digital Adoption & Acceleration Platform), a framework that uses an AI Hub to boost intellectual productivity through automated training and business optimization. This session offers a strategic roadmap for navigating DX and AI to drive company growth and improve employee experience (EX). ... Show More Show Less
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