Dive into some of the key take-aways you may have missed from Gartner Digital Workplace Summit 2025.
All 2025 Conference Sessions
Gartner Digital Workplace Summit 2025 dove deep into key topics for digital workplace leaders on GenAI, digital employee experience, collaboration tools and more.
Session Take-Aways
Day 1 Take-Aways
Key Trends in Digital Employee Experience You Can't Ignore
Speakers:
Tori Paulman, VP Analyst, Gartner
Organizations are grappling with a widening productivity paradox: their digital workplace investments aren't yielding expected returns, while employees demand more personalization. This session will illuminate the top three trends leaders must address, emerging from a sweeping panorama of data on digital worker behaviors and feelings from 2016 to today.
Day 2 Take-Aways
Facilitate Holistic Communication to Achieve Organizational Culture Change
Speakers:
Tatsuya Ichishi, Senior Director Analyst, Gartner
Organizations have various stakeholders, including senior management, CIOs, product vendors, development partners and business units. However, various Gartner surveys have shown that there is a lack of communication between organizations. This session explains the challenges Japanese companies face due to this lack of communication and suggest what they should be aware of to change their organizational culture.
Look back at the 2025 Conference Sessions
Many conference sessions were presented each day at the Gartner Digital Workplace Summit 2025. While we work to develop the 2026 agenda, filter to see sessions that align with your role and interests.
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Wednesday, 27 August, 2025
11:00 AM - 11:30 AM JST
Harnessing Generative AI in the Digital Workplace
Hironori Hayashi,
Director Analyst, Gartner
Since ChatGPT's launch in November 2022, generative AI has rapidly evolved, diversifying its applications. This swift evolution has left many companies unsure about which AI tools to use and how to leverage them effectively. In this session, we'll focus on tools like Microsoft 365 Copilot, usable by employees across various roles. We'll explore practical strategies to harness these tools and consider their potential evolution into more advanced "AI agents."
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11:00 AM - 11:30 AM JST
Challenge the New Communication Style Enabled By AI
Takeshi Ikeda,
VP Analyst, Gartner
AI is expected to be a technology that will create a new relationship between people and computers. The communication between people that we have taken for granted will gradually begin to change as a result of this. In this session, we will discuss how communication between people in business is changing now.
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11:00 AM - 11:30 AM JST
The State of Digital Workplace Maturity in 2025
Dan Wilson,
VP Analyst, Gartner
End-user services and digital workplace leaders often ask how their maturity compares to others, how to make the case for additional funding and how to prioritize investments. This session will review the Gartner digital workplace maturity model and provide insights from our continuously growing dataset of client-submitted maturity assessments and client interactions.
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01:30 PM - 02:00 PM JST
How to Control Data Security Risk for AI, GenAI and AI Agents
Kaoru Yano,
Sr Director Analyst, Gartner
The use of AI, generative AI and AI agents heightens data utilization across enterprises, raising concerns about data security risks. Both structured and unstructured data require protection, and it's crucial for CIOs to collaborate with business leaders to foster a security culture enterprisewide. In this session, we will outline strategies for preventing information leakage in the AI era and provide recommended actions to safeguard your company's data.
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01:30 PM - 02:00 PM JST
A Guide to Measuring the Value of Everyday AI
Nikos Drakos,
VP Analyst, Gartner
AI spending is increasing; yet only a small fraction of organizations can say with confidence that everyday AI offers significant value. The majority can see the promise and are optimistic but find it challenging to achieve and measure success. Here, we present frameworks and practical tips for evaluating, measuring and communicating the impact of your everyday AI investments.
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01:30 PM - 02:00 PM JST
Key Trends in Digital Employee Experience You Can't Ignore
Tori Paulman,
VP Analyst, Gartner
Organizations are grappling with a widening productivity paradox: their digital workplace investments aren't yielding expected returns, while employees demand more personalization. This session will illuminate the top three trends leaders must address, emerging from a sweeping panorama of data on digital worker behaviors and feelings from 2016 to today.
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03:45 PM - 04:15 PM JST
4 Key Ingredients for a Successful Digital Workplace Generative AI Strategy
Max Goss,
Sr Director Analyst, Gartner
Organizations are struggling to scale their Gen AI deployments citing concerns over value, security and governance, a lack of workforce AI skills, and inadequate organizational change management. This session uses brand new Gartner data to explore these 4 key trends and seeks to empower digital workplace leaders with the expertise to maximize the impact and value of GenAI in their organization.
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05:15 PM - 05:45 PM JST
Top Trends Shaping the Future of Meetings
Christopher Trueman,
Director Analyst, Gartner
Market consolidation, hybrid collaboration, return to office and technology innovation are reshaping how workers approach meetings. How will meetings and organizational cultures change? What should digital workplace leaders do to get their enterprises ready? Join this session to discover actionable ideas for digital workplace leaders to prepare and lead these changes effectively.
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05:15 PM - 05:45 PM JST
Best Practices for Governing Power Apps, Power Automate and Copilot Agents
Max Goss,
Sr Director Analyst, Gartner
Many organizations struggle to know where to get started with governing Microsoft Power Apps, Microsoft Power Automate and the newly arrived Copilot Agents. This session will provide a best practice framework that every organization can use to manage and govern these products effectively.
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