All 2026 Conference Sessions

Gartner Digital Workplace Summit 2026 dives deep into key topics for digital workplace around enhancing digital employee experience, leveraging GenAI, improving technology adoption and more.

2026 Conference Theme

Elevating Human Potential in an AI-Native Workplace

Generative and agentic AI are shifting from pilots to widespread adoption. To seize these opportunities, organizations must evolve. Digital workplace leaders who foster growth, governance, data quality and AI skills will empower their teams and drive success in the AI era. 

Explore our conference sessions below, all developed with this theme in mind.
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Wednesday, 26 August, 2026

09:30 AM - 10:15 AM JST

Lead With Impact: North Star Digital Workplace Leaders
Tori Paulman, VP Analyst, Gartner
Dan Wilson, VP Analyst, Gartner
Step into the future of Digital Workplace leadership with Gartner Vice President Analysts Tori Paulman and Dan Wilson. In this forward-looking keynote, discover the four, essential qualities that define North Star Digital Workplace leaders: listening, promise, outcomes, and leadership. Learn from real-world examples as you explore how to set your Digital Workplace ambition, foster trusted business partnerships, and craft a strategic unified vision that elevates your role in delivering better business outcomes. You will leave this keynote ready to chart your path to become the leader of tomorrow. ... Show More Show Less

11:00 AM - 11:30 AM JST

Strategies for Selecting and Effectively Utilizing Diverse Generative AI Services
Hironori Hayashi, Director Analyst, Gartner
While GenAI services are becoming increasingly sophisticated with evolving LLMs and added agentic capabilities, these services are diversifying, making it more challenging for companies to formulate proper portfolio. In this session, we will discuss practical approaches to selecting and utilizing GenAI services with key considerations like trait of target users and availability of support resources. ... Show More Show Less

11:00 AM - 11:30 AM JST

Use the Digital Workplace Applications Strategic Roadmap to Reach the Future You Want
Rachel O'Farrell, Director Analyst, Gartner
How do you make a plan for your digital workplace when so much is changing so fast? To reach your digital transformation objectives, IT has to work with business leaders on a plan flexible enough to meet your next challenges no matter what complexities or uncertainties arise. Join this session to learn about Gartner's digital workplace applications strategic roadmap and how it can set the direction for success. ... Show More Show Less

03:00 PM - 03:30 PM JST

New to Role: Leading the Digital Workplace — Your First 100 Days and Beyond
Robin Milton-Schonemann, Director Analyst, Gartner
The end-user services leader defines, delivers and continuously improves digital employee experience, operates end-user technology and provides in-person and remote IT support. The first 100 days are pivotal for starting the development of an end-user services strategy and transforming operations and experience. This session will provide a clear view of priorities for the first 100 days and provide a structure for long-term success. ... Show More Show Less

03:00 PM - 03:30 PM JST

The AI Future of Leadership and Management
Tori Paulman, VP Analyst, Gartner
Is AI going to replace you? Do you not even need entry level workers anymore because of AI? This session cuts through the hype of how AI will really impact leadership and management. Show Less

04:30 PM - 05:15 PM JST

Ask the Analyst: How to Select and Utilize GenAI/AI Agents
Hironori Hayashi, Director Analyst, Gartner
GenAI and AI agents are becoming increasingly diverse, making it more challenging for user companies to select and effectively utilize them. In this session, an analyst will answer questions of attendees and explore key points for selecting and promoting the adoption of GenAI/AI agents. ... Show More Show Less

04:30 PM - 05:00 PM JST

Benchmarking Digital Workplace Maturity in 2026
Dan Wilson, VP Analyst, Gartner
End-user services and digital workplace leaders often ask how their maturity compares to others, how to secure funding, and how to prioritize investments. This session will review the Gartner digital workplace maturity model and provide insights from our continuously growing dataset of client-submitted maturity assessments and client interactions. ... Show More Show Less
Thursday, 27 August, 2026

11:00 AM - 11:30 AM JST

Adopt Outcome-Driven Digital Workplace Metrics
Robin Milton-Schonemann, Director Analyst, Gartner
Traditional Digital Workplace metrics often focus on activity rather than outcomes, treating symptoms instead of solving root issues. To drive meaningful change, Heads of Infrastructure & Operations must shift toward Outcome-Driven Metrics (ODMs) that reveal the impact of digital initiatives on employee experience and business value. ... Show More Show Less

11:00 AM - 11:45 AM JST

Roundtable: How Will We Work in the 2030 AI Coexistence Era?
Eri Hariu, Director Analyst, Gartner
How should companies envision the 2030 digital workplace in the era of AI-human coexistence? In this session, participants will share their companies' initiatives and discuss important perspectives and directions for the 2030 digital workplace. ... Show More Show Less

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“I participated to learn about the latest trends in AI solutions, practical use cases and approaches to governance. Many of the sessions directly addressed challenges faced in our own business operations, making them extremely valuable and informative.”

Assistant Manager, Manufacturing

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