Experience the difference. Meet your peers, talk with analysts, build your network and turn insights into action.
Robin Milton-Schonemann
Director Analyst
Gartner
Speaker Topics
- Digital Workplace Leadership and Operating Model
- Leading Organizational and Cultural Change
- Digital Workplace Management Tools
- Digital Workplace Strategy
- Digital Workplace Maturity
- Outcomes, Metrics and Workstyle Analytics
- Digital Employee Experience
- Digital Workplace I&O and End-user Services
Speaker Bio
Analyst within Digital Workplace, focusing on Endpoint Management and Digital Employee Experience.
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Sessions
Wednesday, 26 August, 2026 03:00 PM - 03:30 PM JST
New to Role: Leading the Digital Workplace — Your First 100 Days and Beyond
Robin Milton-Schonemann,
Director Analyst, Gartner
The end-user services leader defines, delivers and continuously improves digital employee experience, operates end-user technology and provides in-person and remote IT support. The first 100 days are pivotal for starting the development of an end-user services strategy and transforming operations and experience. This session will provide a clear view of priorities for the first 100 days and provide a structure for long-term success.
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Thursday, 27 August, 2026 11:00 AM - 11:30 AM JST
Adopt Outcome-Driven Digital Workplace Metrics
Robin Milton-Schonemann,
Director Analyst, Gartner
Traditional Digital Workplace metrics often focus on activity rather than outcomes, treating symptoms instead of solving root issues. To drive meaningful change, Heads of Infrastructure & Operations must shift toward Outcome-Driven Metrics (ODMs) that reveal the impact of digital initiatives on employee experience and business value.
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