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Tori Paulman
VP Analyst
Gartner
Speaker Topics
- Leadership Skills/Personal Effectiveness
- User Experience Design
- Digital Workplace Strategy
- Digital Employee Experience
- Leading Cultural Change
Speaker Bio
Tori Paulman is a Vice President on Gartner’s CIO Tech & Digital Talent research team, where they help executives navigate the leadership, talent, and cultural shifts essential for success in the AI era. As co-leader of Gartner’s cross-functional Future of Work research community, Tori helps guide research that equips leaders to make future-ready decisions today.
In 2023, Tori launched Gartner’s inaugural Hype Cycle for the Future of Work, spotlighting the most transformative trends reshaping the workplace each year. Since 2022, they have led Gartner’s biannual Digital Worker Survey, the firm’s flagship study offering deep insights into how employees engage with workplace technology.
Tori describes their life’s work as ensuring that humans have an engaging, validating, and supportive experiences with technology, meeting them where they and empowering them to unlock their goals.
Top Issues I Help Clients Address:
- Developing an AI-ready workforce that achieves breakthrough productivity
- Maximizing the return-on-employee through human-centric AI strategies
- Strengthening experience through quantitative and qualitative listening
- Attracting and retaining top talent with a digital employee value proposition
- Activating workforce ambition to adopt AI and other emerging technologies
- Driving workforce transformation through future-of-work strategies
- Accelerating leadership impact with AI-driven insights and automation
- Shaping digital workplace innovation to enhance collaboration and productivity
- Advising executives on Gartner’s top strategic technology trends
Years of Experience:- 2021 beginning at Gartner- 25 years in IT industry- 7 Years Financial Services- 7 Years Entertainment- 6 Years Retail- 5 Years Professional Services for Non-Profit and Higher - 1 Year Software Development, specifically BPM
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In 2023, Tori launched Gartner’s inaugural Hype Cycle for the Future of Work, spotlighting the most transformative trends reshaping the workplace each year. Since 2022, they have led Gartner’s biannual Digital Worker Survey, the firm’s flagship study offering deep insights into how employees engage with workplace technology.
Tori describes their life’s work as ensuring that humans have an engaging, validating, and supportive experiences with technology, meeting them where they and empowering them to unlock their goals.
Top Issues I Help Clients Address:
- Developing an AI-ready workforce that achieves breakthrough productivity
- Maximizing the return-on-employee through human-centric AI strategies
- Strengthening experience through quantitative and qualitative listening
- Attracting and retaining top talent with a digital employee value proposition
- Activating workforce ambition to adopt AI and other emerging technologies
- Driving workforce transformation through future-of-work strategies
- Accelerating leadership impact with AI-driven insights and automation
- Shaping digital workplace innovation to enhance collaboration and productivity
- Advising executives on Gartner’s top strategic technology trends
Years of Experience:- 2021 beginning at Gartner- 25 years in IT industry- 7 Years Financial Services- 7 Years Entertainment- 6 Years Retail- 5 Years Professional Services for Non-Profit and Higher - 1 Year Software Development, specifically BPM
Sessions
Wednesday, 27 August, 2025 09:00 AM - 09:45 AM JST
Gartner Opening Keynote: Buy, Build and Blend Your Digital Workplace
Tori Paulman,
VP Analyst, Gartner
Jason Wong,
Distinguished VP Analyst, Gartner
In today's rapidly evolving digital landscape, leaders must provide stable, enterprise-ready services, while unlocking value and innovation among workers to create an effective digital workplace. This keynote will provide a blueprint for balancing a strategic buy approach, empowering a workforce of builders, and blending a digital employee experience that takes work from friction to flow by personalizing work environments.
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Wednesday, 27 August, 2025 01:30 PM - 02:00 PM JST
Key Trends in Digital Employee Experience You Can't Ignore
Tori Paulman,
VP Analyst, Gartner
Organizations are grappling with a widening productivity paradox: their digital workplace investments aren't yielding expected returns, while employees demand more personalization. This session will illuminate the top three trends leaders must address, emerging from a sweeping panorama of data on digital worker behaviors and feelings from 2016 to today.
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Wednesday, 27 August, 2025 03:45 PM - 04:30 PM JST
Ask the Expert: Q&A With Gartner Keynote Speakers Tori Paulman and Jason Wong
Tori Paulman,
VP Analyst, Gartner
Jason Wong,
Distinguished VP Analyst, Gartner
In the keynote we learned about empowering your workforce to be more motivated. Now, have an opportunity to connect with the keynote speakers, Tori Paulman and Jason Wong, to ask your questions.
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Thursday, 28 August, 2025 03:15 PM - 03:45 PM JST
Accelerating Your Impact as a Digital Workplace Leader
Tori Paulman,
VP Analyst, Gartner
Digital workplace leaders must demonstrate their digital competency, strategic vision for the future and understanding of how technology impacts business outcomes while nurturing a foundation of trust with diverse stakeholders. This session will provide an actionable blueprint for DW leaders, both new and experienced, to establish themselves and their value in 100 days.
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