Yudai Maeyama,
NTT DOCOMO, INC. / Information systems department Manager,
NTT Group has set out a policy of """"creating CX (Customer Experience) through EX (Employee Experience).""""
The evolution of technology, such as SaaS, has led to the emergence of new tools and major upgrades to existing ones, shortening the cycle of environmental change.
This has made it challenging for NTT Docomo to govern its IT tools within the company.
At the same time, leveraging technology has become a critical factor in corporate growth and competition.
Therefore, we would like to introduce our efforts to achieve a high level of both governance and convenience.
Although we have just started, we will share our current situation honestly, including what has gone well, what hasn't, and the issues and concerns we're currently facing.
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