Dive into some of the key take-aways you may have missed from Gartner IT Infrastructure, Operations & Cloud Strategies Conference.
All 2025 Conference Sessions
Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2025 dove deep into key topics for infrastructure, operations and cloud leaders around hybrid cloud, AI, leadership, cost and value, data centers and more.
Session Take-Aways
Day 1 Take-Aways
I&O Skills: What's Needed Now, What's Needed in the Future
Speakers:
Mark Margevicius, VP Analyst,Gartner
Today's teams frequently lack the skills required to proactively meet business needs. The rapid pace of ongoing transformations renders existing skills inadequate for many organizations. I&O leaders must prioritize development plans to cultivate the most essential skills within their teams. This session provides guidance on effective upskilling methods that benefit both employees and organizations.
Day 2 Take-Aways
AI Use Cases for IT Support That Will Transform Your IT Service Desk
Speakers:
Joe Rogus, Director, Advisory, Gartner
Identify the AI use cases relevant to IT support in infrastructure and operations and reveal which of these will transform tomorrow. I&O leaders can use this information to identify the best AI for ITSM use cases for their IT service desk organizations, based on use case feasibility and business value.
Day 3 Take-Aways
Future of Datacenters: Energy Shortages, Efficiency and AI
Speakers:
Paul Delory, VP Analyst, Gartner
AI is driving changes to site selection, design, infrastructure and operations. In this session, we'll leverage Gartner's latest research to explore how data center infrastructures evolve and what to expect in the coming years. Gain insights to plan and develop data center strategies that thrive today and in the future.
Find Conference Sessions
Many conference sessions were presented each day at the Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2025. While we work to develop the 2026 agenda, filter to see sessions that align with your role and interests.
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Tuesday, 02 December, 2025
10:00 AM - 10:45 AM JST
Gartner Opening Keynote: Navigating the Hype: Strategic Roadmap to I&O Success
Autumn Stanish,
Director Analyst, Gartner
Paul Delory,
VP Analyst, Gartner
Agentic AI is a fundamental shift for I&O, demanding new operational paradigms like cloud once did. This keynote will explore concrete agentic AI application for I&O, emphasizing the needs for resilient infrastructure, automation and governance to navigate this shift. A focus on Continuous Operations will show how adopting mature techniques from tech leaders can ensue relentless innovation and operational stability. Get equipped with a roadmap to a new I&O operating model, highlighting effective patterns for behavior and operating practices to lead in the next era of I&O.
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11:00 AM - 11:45 AM JST
Guest Keynote: Society Beyond the AI Hype
Yusuke Narita,
Economist
In recent years, artificial intelligence (AI) has rapidly permeated various fields of society, leading to what is often called “AI hype”—an atmosphere of excessive expectation and enthusiasm. However, as technology continues to advance, it is essential to calmly reflect on the true nature of AI and its impact on society. In this session, we will analyze the background behind the excessive expectations for AI and explore how society may change once the hype subsides.
• The current state and limitations of AI technology
• Social and economic factors that generate hype
• Changes in values and ways of working brought about by AI
• The impact of AI on fields such as education, healthcare, and government
• The role of humans and ethical challenges in an AI-driven society ... Show More Show Less
• The current state and limitations of AI technology
• Social and economic factors that generate hype
• Changes in values and ways of working brought about by AI
• The impact of AI on fields such as education, healthcare, and government
• The role of humans and ethical challenges in an AI-driven society ... Show More Show Less
12:00 PM - 12:30 PM JST
[Luncheon] Singtel: AI-Driven Multi-Vendor Mgmt & Network Security in Zero Trust Era
Tomohiro Shinkai,
COUNTRY DIRECTOR, Singapore Telecom Japan Co., Ltd.
As Zero Trust becomes the new standard for cybersecurity, enterprise networks are growing increasingly complex, often involving a diverse mix of vendor solutions. This session explores how AI-driven technologies are transforming network operations and security strategies. We will delve into the role of algorithmic routing in traffic optimization, best practices for managing multi-vendor environments, and the implementation of Managed Secure Service Edge (SSE) to enhance security across distributed infrastructures.
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12:00 PM - 12:30 PM JST
[Luncheon] TOYOTA TSUSHO SYSTEMS: The Future of Work Transformed by Generative AI
Narimi Yamamoto,
, Toyotatsusyosystems
Generative AI dramatically enhances operational efficiency and productivity. In this session, discover how the capacity unlocked by AI can be leveraged for more creative, valuable work and a richer lifestyle through new ways of working.
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12:00 PM - 12:30 PM JST
[Luncheon] Rubrik: Cyber Resilience Measures Considering in the "AI Era"
Daishi Nakai,
Senior SALES ENGINEER, Rubrik Japan
As ransomware targets every company with the potential for damage, there is growing demand for strengthening "cyber resilience" measures to quickly recover business operations from harm. Furthermore, while the use of AI is expected to enhance productivity, it also increases risks to critical data, necessitating more comprehensive risk management measures. This session will explain the key points for strengthening cyber resilience.
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12:00 PM - 12:30 PM JST
[Luncheon] Pure Storage: Transforming Data into Value with Next-Gen AI Data Platform
Tomohiro Iwamoto,
Principal Technologist, Pure Storage Japan K.K.
Pure Storage has maintained its position as the industry leader for 12 consecutive years, earning top rankings in both third-party evaluations and customer satisfaction, thanks to its all-flash technology and continuous innovation. In this session, we will introduce the technical foundations that drive our growth, along with our “Enterprise Data Cloud” strategy — a next-generation data platform that transforms data into value through a shift from individual optimization to enterprise-wide optimization.
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12:40 PM - 12:55 PM JST
[Theater] NTT DOCOMO BUSINESS: The Future of Ops: AI-Driven Xform in Managed Services
Makoto Kanzaki,
Director, NTT DOCOMO BUSINESS, Inc.
With the rapid advancement of digital transformation and cloud adoption, enterprises are increasingly confronted with complex IT operations and a shortage of skilled personnel. This session will present the latest developments in NTT DOCOMO Business’s “X Managed” service, along with real-world examples of how operational efficiency and standardization are being achieved. We will also examine how AI infrastructure and intelligent agents are driving automation and sophistication, offering new opportunities for I&O teams.
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01:00 PM - 01:30 PM JST
Emerging Use Cases of Agentic AI in I&O
Cameron Haight,
VP Analyst, Gartner
Agentic AI will transform I&O by autonomously handling tasks like resource allocation, security and system optimization. It predicts and resolves issues in real time, cutting downtime and reducing human errors. Automating routine processes and adapting to complex environments, agentic AI boosts efficiency, scalability and resilience, enabling IT teams to focus on innovation and strategic growth.
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01:00 PM - 01:30 PM JST
How to Replace VMware in the Enterprise Data Center
Paul Delory,
VP Analyst, Gartner
Broadcom's acquisition of VMware has increased prices, uncertainty and risks. Many VMware customers are looking for alternatives. We discuss a detailed, step-by-step plan for migrating off VMware. This includes scoping the move, selecting alternatives, designing and sizing, replacing missing capabilities, migrating VMs, optimizing both new and any remaining VMware environments, and translating operations.
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