Dive into some of the key take-aways you may have missed from Gartner IT Infrastructure, Operations & Cloud Strategies Conference.
All 2025 Conference Sessions
Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2025 dove deep into key topics for infrastructure, operations and cloud leaders around hybrid cloud, AI, leadership, cost and value, data centers and more.
Session Take-Aways
Day 1 Take-Aways
I&O Skills: What's Needed Now, What's Needed in the Future
Speakers:
Mark Margevicius, VP Analyst,Gartner
Today's teams frequently lack the skills required to proactively meet business needs. The rapid pace of ongoing transformations renders existing skills inadequate for many organizations. I&O leaders must prioritize development plans to cultivate the most essential skills within their teams. This session provides guidance on effective upskilling methods that benefit both employees and organizations.
Day 2 Take-Aways
AI Use Cases for IT Support That Will Transform Your IT Service Desk
Speakers:
Joe Rogus, Director, Advisory, Gartner
Identify the AI use cases relevant to IT support in infrastructure and operations and reveal which of these will transform tomorrow. I&O leaders can use this information to identify the best AI for ITSM use cases for their IT service desk organizations, based on use case feasibility and business value.
Day 3 Take-Aways
Future of Datacenters: Energy Shortages, Efficiency and AI
Speakers:
Paul Delory, VP Analyst, Gartner
AI is driving changes to site selection, design, infrastructure and operations. In this session, we'll leverage Gartner's latest research to explore how data center infrastructures evolve and what to expect in the coming years. Gain insights to plan and develop data center strategies that thrive today and in the future.
Find Conference Sessions
Many conference sessions were presented each day at the Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2025. While we work to develop the 2026 agenda, filter to see sessions that align with your role and interests.
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Tuesday, 02 December, 2025
01:00 PM - 01:30 PM JST
Emerging Use Cases of Agentic AI in I&O
Cameron Haight,
VP Analyst, Gartner
Agentic AI will transform I&O by autonomously handling tasks like resource allocation, security and system optimization. It predicts and resolves issues in real time, cutting downtime and reducing human errors. Automating routine processes and adapting to complex environments, agentic AI boosts efficiency, scalability and resilience, enabling IT teams to focus on innovation and strategic growth.
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01:00 PM - 01:30 PM JST
Geopolitical Impact on Software and Cloud Contract Negotiation
Tsuyoshi Ebina,
VP Analyst, Gartner
Geopolitical risks can lead to reduced business continuity, enforcement of information protection regulations, price increases and currency fluctuations, which in turn affect software and cloud contract service levels, data protection clauses and pricing. This session will help to address these impacts for CIOs and other IT leaders.
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01:00 PM - 01:30 PM JST
How to Replace VMware in the Enterprise Data Center
Paul Delory,
VP Analyst, Gartner
Broadcom's acquisition of VMware has increased prices, uncertainty and risks. Many VMware customers are looking for alternatives. We discuss a detailed, step-by-step plan for migrating off VMware. This includes scoping the move, selecting alternatives, designing and sizing, replacing missing capabilities, migrating VMs, optimizing both new and any remaining VMware environments, and translating operations.
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01:00 PM - 01:30 PM JST
Reduce Cost and Improve Your Service Desk Performance Simultaneously
Joe Rogus,
Director, Advisory, Gartner
Discover how shifting the service desk's focus from merely resolving incidents to predicting and preventing them can lead to significant cost reductions and improvements in staff productivity. This session will delve into innovative approaches and techniques that enable CIOs and I&O leaders to transform their service desk into a strategic asset.
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02:30 PM - 03:00 PM JST
Avoiding the Top Mistakes in Your Cloud Strategy
Ted McHugh,
Sr Director Analyst, Gartner
Many organizations think they have a working cloud strategy or lack one altogether. They often consider IT's needs without input from other parts of the organization. Likewise, they often operate under the false assumption that a cloud strategy is the same as a cloud implementation plan or a data center strategy. Here are the top 10 mistakes Gartner saw most often while reviewing hundreds of cloud strategy documents.
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02:30 PM - 03:00 PM JST
How to Adopt Agile and Product Mindsets to Transform Infrastructure & Operations
Hassan Ennaciri,
Sr Director Analyst, Gartner
Infrastucture and Operations leaders often struggle to firstly adopt successful agile ways of working and to also then build on this in their teams to deliver on the expected iterative product mindsets as they adopt more of a platform led delivery model of their services. This session helps set and build on the agile practices foundations to enable a product iterative led approach
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02:30 PM - 03:00 PM JST
Top 10 Reasons Why Generative AI Projects Fail and How to Fix It
Wataru Katsurashima,
VP Analyst, Gartner
More than 50% of generative AI projects fail. This session will help I&O leaders learn the common causes of failure and understand best practices for mitigating those failures and scaling AI across the enterprise.
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04:45 PM - 05:15 PM JST
Democratization of Digital Delivery: Its Governance and Skill Developments
Masaki Suzuki,
VP Analyst, Gartner
Interest in the democratization of digital delivery is growing in Japan, particularly in process and task automation using various technologies like AI agents. However, the advancement of this trend faces significant challenges, especially in governance and talent development/empowerment. In this session, we present key considerations for advancing the democratization of digital delivery and discuss potential solutions to these challenges.
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04:45 PM - 05:15 PM JST
I&O Skills: What's Needed Now, What's Needed in the Future
Mark Margevicius,
VP Analyst, Gartner
Today's teams frequently lack the skills required to proactively meet business needs. The rapid pace of ongoing transformations renders existing skills inadequate for many organizations. I&O leaders must prioritize development plans to cultivate the most essential skills within their teams. This session provides guidance on effective upskilling methods that benefit both employees and organizations.
...
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