All 2025 Conference Sessions

Gartner dives deep into key topics for infrastructure, operations and cloud leaders around hybrid cloud, AI, leadership, cost & value, data centers and more to help you address your organization’s mission-critical challenges.

2025 Conference Theme

Deliver Today. Transform Tomorrow.

Your organization’s future relies on agility, resilience and innovation — while staying secure and efficient. As the skills gap grows, lead your team in adopting AI, mastering cloud cost optimization, and building resilient, secure, sustainable infrastructure.

Explore our conference sessions below, all developed with this theme in mind.
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Tuesday, 02 December, 2025

01:00 PM - 01:30 PM JST

Emerging Use Cases of Agentic AI in I&O
Cameron Haight, VP Analyst, Gartner
Agentic AI will transform I&O by autonomously handling tasks like resource allocation, security and system optimization. It predicts and resolves issues in real time, cutting downtime and reducing human errors. Automating routine processes and adapting to complex environments, agentic AI boosts efficiency, scalability and resilience, enabling IT teams to focus on innovation and strategic growth. ... Show More Show Less
Wednesday, 03 December, 2025

10:00 AM - 10:30 AM JST

Organize for Resilience With an Optimal SRE Team Topology
Hassan Ennaciri, Sr Director Analyst, Gartner
Organizations investing in SRE practices often struggle to realize the full potential due to suboptimal team structures and engagement models. This session will help establish adaptive team topologies, which will guide I&O leaders to structure their SRE function to maximize SRE value. ... Show More Show Less

12:50 PM - 01:10 PM JST

Magic Quadrant for Observability Platforms
Hiroko Aoyama, Director Analyst, Gartner
Take a walk through the Magic Quadrant for Observability Platforms. This presentation will unravel the latest trends, key players and groundbreaking technologies transforming how businesses harness observability platforms for strategic advantage. ... Show More Show Less

01:15 PM - 01:45 PM JST

Top 5 Reasons Your I&O Automation Initiative Is Suffering (And What to Do About It)
Paul Delory, VP Analyst, Gartner
Clients undertake I&O automation initiatives for tactical and strategic reasons, but frequently run into roadblocks on realizing the value they are seeking. This session will address the top five reasons that automation initiatives struggle, and offer practical advice on how to rescue them. ... Show More Show Less

03:30 PM - 04:00 PM JST

AI Use Cases for IT Support That Will Transform Your IT Service Desk
Joe Rogus, Director, Advisory, Gartner
Identify the AI use cases relevant to IT support in infrastructure and operations and reveal which of these will transform tomorrow. I&O leaders can use this information to identify the best AI for ITSM use cases for their IT service desk organizations, based on use case feasibility and business value. ... Show More Show Less
Thursday, 04 December, 2025

10:00 AM - 10:30 AM JST

How to Successfully Adopt Agentic AI in Observability to Realize Value
Hassan Ennaciri, Sr Director Analyst, Gartner
Observability platforms are increasingly implementing intelligent agents to optimize or automate workflows with promises of productivity boosts and cost reduction. But what is realistic, and more importantly, how do you realize these benefits? This session will discuss best practices for adopting this disruptive technology, dealing with managing risk, cultural and process change, and shifting roles and responsibilities. ... Show More Show Less

02:00 PM - 02:30 PM JST

How to Communicate the Business Value of ITSM
Joe Rogus, Director, Advisory, Gartner
Struggling to find support for ITSM initiatives? Tired of always being viewed as back office? This session will teach you how to create ITSM-specific business value narratives to effectively educate other enterprise leaders on what ITSM is doing and how it directly supports organizational priorities. ... Show More Show Less

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“The recommendations we received from Gartner were extremely insightful and seem very applicable to our own strategy development. I also gained new perspectives during the workshop, which was very valuable.”

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