Gene Alvarez offers expertise in technology innovation and strategy. He helps CIOs and other innovation leaders innovate with emerging technologies adoption and strategy. He also leads Gartner's Top Strategic Technology Trends research and contributes to Gartner's Top Strategic Predictions research. He is also an expert on GenAI, AI Agents, polyfunctional robots, CRM and customer experience vision, strategy, architecture and technologies. With over 40 years of business and IT experience, Mr. Alvarez excels in business impact assessments, vendor management, and applications. He has also presented at international events and contributed to various media outlets.