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Jason Wong
Distinguished VP Analyst
Gartner
Speaker Topics
- Customer and Citizen Experience
- Enterprise Architecture and Applications
Speaker Bio
Jason Wong is a Distinguished VP, Analyst on the Digital Workplace team helping CIOs and IT leaders with their digital employee experience (DEX) and enterprise application strategies. Mr. Wong's research focuses on optimizing AI in the workplace and empowering citizen development through no-code tools. He is also the Gartner Vendor Lead Analyst for Amazon.
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Sessions
Monday, 16 November, 2026 03:45 PM - 04:15 PM IST
You Can Replace SaaS Apps Using AI, But Should You?
Jason Wong,
Distinguished VP Analyst, Gartner
Are we facing a SaaS apocalypse now? AI agent hype is peaking, and IT leaders believing that AI agents will replace many enterprise applications. However, Gartner believes large-scale replacements are unlikely through 2030, especially in regulated industries or business processes. We discuss the specific actions needed to replace some applications with agentic AI development for preparing people and technology stack.
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Tuesday, 17 November, 2026 04:15 PM - 04:45 PM IST
IT 2030: The Future of Enterprise Applications
Jason Wong,
Distinguished VP Analyst, Gartner
This research highlights the key trends enabling organizations to navigate disruption and efficiently deliver application capabilities through 2030. This session will cover what CIO need to know to maximize AI investments, create a future-proof platform strategy and modernize using AI.
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Wednesday, 18 November, 2026 02:45 PM - 03:15 PM IST
The Rise of the AI Customer: What CIOs Need to Know
Jason Wong,
Distinguished VP Analyst, Gartner
Your customers are changing faster than your CX technology stack. AI is reshaping how and where they access information, make decisions and solve problems. CIOs must plan for a future where customers interact outside company-owned channels, and when they do engage, they may be armed with AI agents of their own. This session offers a look at CX transformation from the customer’s perspective — where it stands today, where it’s headed next and what those shifts mean for CX strategy in the AI era.
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