Gartner cares about the health and safety of our community. If you are feeling unwell, please refrain from attending the conference.
At this time, Gartner does not have any health-related requirements in place for attendance. Should this change, we will follow up with updated guidance.
There are three ways to register for Gartner Customer Service & Support Conference 2026.
Accepted payment methods:
Payment can be made by check, credit card or wire transfer. Gartner clients can contact their Gartner representative to inquire about using Gartner conference tickets as partial or full payment. Payment should be made prior to the conference.
Registration cost:
Please visit our Registration page for pricing information.
Gartner clients should contact their account managers for special pricing options or to use a conference ticket as an alternative form of payment.
The full registration price includes:
Keynotes
Two Gartner expert one-on-ones*
Roundtables*
Workshops*
Ask the Expert sessions*
Agenda planning
Show Floor/Exhibit Showcase
*Online preregistration is required as space is limited and dependent on eligibility and availability. Gartner one-on-one meetings are subject to expert availability and are not intended for vendor briefings or product demonstrations. Registered attendees will sign up for the Gartner one-on-one and small-group sessions through the Gartner Conference Navigator.
Qualifying paid registrations for Gartner conferences are: cash registrations and paid ticket registrations.
A combination of paid tickets and cash registrations may be used to qualify for Group Rate Discount complimentary registrations.
Some restrictions may apply to ticket registrations. Contact your Gartner representative if you have questions.
All registrations must be paid in full before complimentary Group Rate Discount registrations can be used.
Groups must consist of employees of the same organization and are registered for the same conference.
There is a limit of four Group Rate Discount complimentary registrations per organization.
The Group Rate Discount is voided by all other group offers and promotions for conference attendance. Time-based registration offers such as early bird are still applicable.
The Group Rate Discount terms and conditions do not void or supersede Gartner conference terms and conditions. All registrations are subject to the full conference terms and conditions.
The conference is organized by Gartner, which reserves the right, at its sole discretion, to limit or deny access to any entity or individual. Receipt of an application and/or payment by Gartner does not constitute acceptance. Application and payments that are not accepted will be returned.
View the Gartner conference terms and conditions for confirmation on the attendee cancellation policy.
Please contact the Gartner Exhibitor Sales team for exhibitor opportunities.
See the list of featured Gartner expert speakers:
Please check our Speakers page.
How to sign up for a Gartner expert one-on-one meeting:
Gartner One-on-One meetings are available exclusively to paid registered full conference attendees. They are not available to exhibitors or exhibitor conference session passholders. Preregistration for One-on-One meetings and small-group sessions are available through Gartner Conference Navigator, our online agenda-building tool.
How a Gartner expert will be assigned to your meeting:
All registered attendees have the exclusive opportunity to speak directly with a Gartner expert in a private 30-minute one-on-one meeting. Because of the high demand for particular experts, speaker selection is on a first-come, first-served basis.
The registration process for roundtables, workshops and other sessions requiring preregistration:
Interactive sessions such as roundtables, workshops and Meetups are available exclusively to paid registered conference attendees, excluding exhibitors and exhibitor conference session passholders. Because of high demand and limited availability, we recommend that you register in advance for these unique sessions. Preregistration will be available through Gartner Conference Navigator, our online agenda-building tool.
Access to a list of Gartner experts attending the conference:
A Gartner experts guide will be available soon and will include a complete list of available experts, as well as their area of expertise. Please check our Speakers page.
Restrictions for Gartner expert one-on-ones:
Gartner expert one-on-ones are not available for solution provider briefings or product demonstrations with experts. The expert reserves the right to stop the meeting if this occurs. Gartner clients interested in briefing experts may contact the Vendor Relations department by emailing vendor.briefings@gartner.com to schedule a meeting following the conference.
Hotel reservations will start being accepted on:
Gartner will start accepting reservations from registered attendees on Day, Month XX, 20XX.
How to make your reservation:
To make a reservation, you will need to log in to your conference registration in your gartner.com account and select Book Hotel. For more detailed instructions about how to make a reservation, please visit our Booking Guide. Alternatively, you can contact the Gartner Global Conferences team at 1 866 641 5496. Please note that only registered attendees are eligible to make a reservation.
Gartner’s policy on booking directly with the hotel:
Reservations cannot be made directly with the hotel. Calls to the hotels will be redirected to Gartner Global Conferences team.
Hotel availability:
The hotels you see are based on the dates selected and availability at the time of your booking. All rooms are subject to availability and are sold on a first-come, first-served basis.
How to make special requests for your reservation:
All special requests can be entered during your hotel booking. Note that all requests are based on hotel availability and are not guaranteed. If you have any accessibility needs, please contact us at GlobalConferences@gartner.com. We are committed to providing a welcoming and inclusive conference experience for all participants and will work with the hotel to accommodate you.
How to change your hotel reservation:
You can edit your hotel reservation by going back into your event registration in your gartner.com account and selecting Edit Reservation. You can also contact Gartner Global Conferences team for assistance. Changes made after 5 p.m. ET on Friday, September 20, 2024, must be done directly with the hotel.
Hotel cancellation policy:
All reservations are subject to a nonrefundable deposit equal to a one-night stay before September 20, 2024. This can only be waived if the reservation is canceled within three business days of the time of booking and prior to 5 p.m. ET on September 20, 2024. After September 20, 2024, cancellations must be made directly with the hotel and you will be charged a nonrefundable deposit equal to the full minimum night stay. Please note, the rate provided at the time of booking and listed in your confirmation email will be the rate charged to the credit card provided at the time of booking for your nonrefundable deposit or cancellation fee, including applicable taxes and fees.
Failure to check in on your scheduled arrival date will result in the cancellation of your entire reservation and will be subject to the cancellation penalty. If you cancel your conference registration, you will need to cancel your hotel reservation separately.
Please email GlobalConferences@gartner.com if you are no longer planning to attend the conference, so we can cancel your registration.
Potential hotel booking scams to be aware of:
It is possible that you may receive phone calls, emails or see websites from unaffiliated organizations and individuals who claim to be acting on behalf of Gartner and offer assistance booking a hotel room for the conference. Please note that Gartner has not authorized them, or anyone else, to contact you on our behalf. Gartner does not recommend that you do business with them or provide them with your contact or payment information or other personal details. If you choose to do so, you solely assume the risk. A list of known unaffiliated organizations, websites and individuals may be found here: Fraudulent Hotel Providers. If you have questions or would like to report a scam attempt, please email ReportPhishing@gartner.com.
Government rates available for public sector attendees:
A limited number of government rates are available for U.S. officials on a first-come, first-serve basis. Attendees booked at the government rate will be notified of any change and will not be charged a deposit until check-in, with the exception of those staying at Disney’s Yacht, Beach, Boardwalk, Caribbean and Coronado resorts. They will be subject to the same cancellation and deposit policies as outlined. A valid government or military ID will be required at check-in for the hotel to reconfirm your eligibility to receive the per diem rate. The hotels reserve the right to withhold the per diem rate if proper identification is not provided.
If the public-sector rate is no longer available and you chose to book a room at the commercial rate, please note that the price will not be adjusted, regardless of your public-sector status. The rate listed in your confirmation email will be the rate you will be charged by the hotel.
GSA rate qualification details:
Government rate qualifications are subject to each hotel’s individual policies. With the exception of the Marriott Villages hotels, all of the Gartner IT Symposium/Xpo 2024 hotels require attendees requesting the government rate to meet one of the following criteria:
U.S. military
Employee within federal, state or local U.S. government
Employed in higher education and K-12 organizations funded by the U.S. government (public-school systems)
The above does not include contractors working with or for the public sector, private education organizations or nonprofit organizations.
Please note, the Marriott Villages (Courtyard, SpringHill and Fairfield Inn) will honor the government rate to members of the public sector from both inside and outside the United States. All reservations made at the government rate are subject to review and will require you to present official identification of public-sector status at the time of check-in.
Payment requirements for your public sector hotel reservation:
Attendees who have booked a GSA-rated room will not be charged until check-in, with the exception of those staying at Disney’s Yacht, Beach, Boardwalk, Caribbean and Coronado resorts.
Restrictions on booking multiple hotel reservations:
Only one hotel reservation per registered attendee is permitted. To provide an enhanced booking process for our registered clients, multiple reservations and/or “placeholder” reservations will not be allowed. However, if you are part of a registered team looking to stay together, please contact the Gartner Global Conferences team at 1 866 641 5496.
Gartner contact info for additional questions:
For additional assistance, please contact the Gartner Global Conferences team at 1 866 641 5496. You can also access a list of our global numbers here.
Yes, the slides for each session can be found within the session description on Gartner Conference Navigator.
How to prepare as a first-time attendee:
Before you arrive, build your agenda using Gartner Conference Navigator (on your desktop or through our mobile app).
Make sure your profile is complete to get the best from our profile match feature. Share information about your interests and priorities to discover the sessions that are the best fit for you.
Be sure to register in advance for any roundtables, Gartner one-on-one meeting or workshops you’d like to attend. We also have networking breakfasts and breaks running throughout the conference to help you expand your network.
Join us in the Exhibit Showcase during daily receptions so you can meet with the technology leaders in the space and find the solutions you need.
Keep an eye out for emails from the Conferences team, with key updates, tips and tricks to getting the most out of your experience.
About the Gartner Conference Navigator app:
Gartner Conference Navigator is your hub for the conference. Here you can view and filter sessions, build your agenda, register for interactive experiences, schedule your meeting and more. We recommend using the app for an optimal conference experience. Search “Gartner Conference Navigator” in your app store to download. The app allows you to view and update your agenda, network with other end users, receive important notifications and more.
Is my attendance limited if I am not currently a Gartner client?
Absolutely not! As long as you have fully paid your registration fee, you have access to all conference activities, along with Gartner session documentation. If you’re interested in becoming a Gartner client, you can visit the Gartner Showcase to better understand the benefits you’ll receive.
Signing up for limited seating sessions:
You will need to sign up in advance for some sessions, such as workshops, Meetups and roundtables. If you try to register for a session and it is listed as “full” or “closed,” there is still a possibility you can attend. Once at the conference, find the room for that session and arrive there about 15 minutes prior to the session start to have your name added to the waiting list. Spaces will be allocated on a first-come, first-served basis.
Suggested dress code:
We suggest comfortable shoes — you’ll be doing a lot of walking from your hotel room to the conference space, from session to session and navigating the show floor. Business casual dress is what most attendees opt for, but we also recommend that you dress in layers as the conference rooms can get chilly.
No. Gartner does not post or sell attendee lists. For more details, please review the registration terms and conditions.
In the conference industry, we often come across fraudulent service providers who claim to be able to offer attendee lists or discounted passes. Gartner has not authorized anyone to contact you on our behalf and we encourage you to avoid these attempts by not engaging with suspicious emails or calls as they are phishing scams. If you have been contacted by such a provider please inform Gartner at ConferencePhishing@gartner.com.
For a list of fraudulent providers that have been reported to Gartner, please click here.
Gartner cultivates an inclusive experience for all attendees:
The Gartner Conferences team is committed to creating a respectful, friendly and inclusive experience for all participants. Inclusion and respect are core components of Gartner culture, and we take pride in bringing together a community that is welcoming and thoughtful of others. Gartner conferences include elements such as accessibility ambassadors, prayer/meditation rooms, and parent/mother rooms to help foster a deeper sense of inclusion and further enable attendees to bring their whole selves to the conference.
Addressing accessibility needs:
We are committed to providing a welcoming and inclusive conference experience for all participants. If you have an accessibility-related need for a conference, please let us know in your registration profile or email us directly at GlobalConferences@gartner.com, ideally at least three weeks prior to the conference. Once we receive your request, one of our accessibility ambassadors will contact you.
Please email GlobalConferences@gartner.com with any additional questions or feedback on accessibility.
Share your feedback on how we can further improve inclusivity at the conference:
Gartner is committed to hearing all voices. Being inclusive and respectful are critical across all aspects of our business. Help us, challenge us, inspire us and share your thoughts, ideas and suggestions for how we can make our conference experience a more inclusive one. Please email GlobalConferences@gartner.com to share your feedback.
Gartner is committed to minimizing the environmental impact of our conferences by minimizing waste, reusing materials and conserving natural resources. Our conferences are designed to adhere to best practices specific to each host location, while integrating our organization’s sustainability initiatives.
Gartner conferences follow sustainable practices such as:
Reducing waste
Facilitating landfill diversion through sorting, recycling, composting, reuse and incineration, where available
Reducing reliance on single-use paper and plastic through digitization
Reusing materials for exhibitor stands and desks
Offering water refill stations throughout the venue
Conserving energy and emissions
Partnering with eco-conscious conference venues and suppliers, where possible, powered by renewable energy
Limiting travel for Gartner associates supporting conferences
Offering vegetarian and vegan menu options on-site
Interested in learning more? Download our sustainability overview here and keep an eye out for the Gartner sustainability icon at conferences.