Explore this year’s topics

View topics for customer service and support executives as we work on the full 2026 agenda.

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      Conference Topics at a Glance

      This year’s conference theme is Leading the New Era of Customer Service and Support. Leaders are navigating rapid change as customer expectations rise and AI transforms the function, creating new demands and new opportunities to provide customer value. 

      Desining AI roadmaps for measurable impact

      Learn how to bridge the gap between executive expectations and reality, proving AI delivers measurable productivity, cost savings, and growth.

      Redesigning the service operating model

      Understand why restructuring is essential, and how proactive operating models drive enterprise growth and innovation.

      Enhancing value through service interactions

      Find out how to transform customer service from reactive support to a proactive value engine using data and VoC. 

      “[The] Gartner focus on future is what aids the businesses to excel. Without this conference there would be a gap. The sessions are applicable and needed. This is the amazing part of Gartner.”

      2025 Gartner Conference Attendee

      Discover what it’s like to experience Customer Service & Support Conference.