Explore this year’s topics

View topics for customer service and support executives as we work on the full 2026 agenda.

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Conference Topics at a Glance

Over two days, customer service and support leaders come together to explore the latest advancements in AI and innovative strategies that are transforming customer experience, streamlining support channels and harnessing data to drive results to shape the future of their organizations.

Realizing ROI from AI Investments in Service

Ensure AI delivers measurable returns and business impact.

Service as the Next Corporate Growth Engine

Reposition service to drive value and growth across the customer experience.

Redefining Metrics for Service Success

Establish new scorecards that reflect today’s technology-driven realities.

“[The] Gartner focus on future is what aids the businesses to excel. Without this conference there would be a gap. The sessions are applicable and needed. This is the amazing part of Gartner.”

2025 Gartner Conference Attendee

Discover what it’s like to experience Customer Service & Support Conference.