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Jennifer MacIntosh
VP Analyst
Gartner
Speaker Bio
Jennifer MacIntosh has over 25 years experience working with high-tech and financial services companies helping them to establish, lead, and grow their Customer Experience (CX) and Success practices. Recognized as one of the Top 50 Women in SaaS, Jennifer is an advocate for the customer who is passionate about digital transformation, customer engagement, adoption, support, and value realization.
As a Prosci certified change manager, Jennifer has personally led 6-global digital transformation programs from end to end and consulted on many others; helping technology companies understand the value of self-service to improve their customer experience while managing their operational costs.
Most recently, Jennifer served as Senior VP of Customer Experience at MindBridge, where she transformed and scaled the entire post sales experience. Jennifer has also held executive roles and led Customer Success and Experience programs for Coveo, OKAS Consulting, Yahoo!, Quest Software, and Cognos (IBM).
Jennifer has deep knowledge and expertise in customer success and experience, change and knowledge management, self-service, AI and analytics.
Jennifer is a certified KCSv6 Practitioner and Trainer.
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As a Prosci certified change manager, Jennifer has personally led 6-global digital transformation programs from end to end and consulted on many others; helping technology companies understand the value of self-service to improve their customer experience while managing their operational costs.
Most recently, Jennifer served as Senior VP of Customer Experience at MindBridge, where she transformed and scaled the entire post sales experience. Jennifer has also held executive roles and led Customer Success and Experience programs for Coveo, OKAS Consulting, Yahoo!, Quest Software, and Cognos (IBM).
Jennifer has deep knowledge and expertise in customer success and experience, change and knowledge management, self-service, AI and analytics.
Jennifer is a certified KCSv6 Practitioner and Trainer.