All 2026 Conference Sessions

Gartner CSO & Sales Leader Conference 2026 dives deep into key topics for CSOs and sales leaders around customer retention and growth, agentic AI, new customer acquisition, and more to help you address your organization’s mission-critical challenges.

2026 Conference Theme

Architecting Sales Success in the Age of AI

This year’s conference theme is designed to help you plan, strategize and execute for the future — where technology, especially  AI, creates new opportunities but leadership drives results.  

Explore innovative frameworks, actionable insights and proven strategies for building resilient, agile and high-performing sales organizations equipped to excel in the age of AI.

Hear from Conference Chair Michael Katz as he shares what makes this year’s conference a must-attend for sales leaders.
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There are multiple sessions happening each day. Filter to see sessions that align with your role and interests. After registering for the conference, craft your agenda and book priority sessions — all through Conference Navigator.

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Tuesday, May 19, 2026

09:30 AM - 10:15 AM PDT

Opening Keynote: Reimagining Sales Productivity in the Age of AI
Dan Gottlieb, VP Analyst, Gartner
At a time of limitless tech possibilities and economic volatility, sales leaders face pressure to achieve productivity breakthroughs just to stay competitive. While AI-driven productivity is within reach, outdated assumptions and incremental approaches keep CSOs from the frontier. This keynote challenges you to embrace a bold, tailored innovation model that unlocks step-change gains and redefines sales performance. ... Show More Show Less

11:00 AM - 11:30 AM PDT

How to Redesign the Sales Manager Role of the Future
Michael Katz, Sr Director, Research, Gartner
Sales managers can be a force multiplier, with up to 6x impact on seller performance. However, only 18% of managers have high-performing teams. The sales manager role is often misaligned with what matters; over half of managers say their day-to-day responsibilities differ completely from their formal job description. This session explores how sales organizations can redesign the sales manager role by focusing on its purpose, key activities and responsibilities to drive higher sales performance. ... Show More Show Less

12:30 PM - 01:00 PM PDT

Empowering Sales Managers: The New Coaching Playbook
Rachael Buchler, Sr Director Analyst, Gartner
Imagine if every sales manager coached with the same rigor, structure and impact as your best leader... Where would that take your sellers' performance? CSOs must shift sales managers from directive management to a coaching-centric approach. The new playbook will equip attendees with actionable strategies to elevate sales manager coaching and boost both seller engagement and sales performance. ... Show More Show Less

12:30 PM - 01:15 PM PDT

CSO Circle Ask the Expert: New Model of Sales Productivity
Dan Gottlieb, VP Analyst, Gartner
In today’s fast-changing economy, sales leaders are under increasing pressure to achieve significant productivity gains and maintain a competitive edge. While AI-driven gains are within reach, outdated assumptions and incremental strategies still hold back many CSOs. Join this interactive session to ask questions about adopting bold innovation models that can be tailored for your organization. Get practical guidance on overcoming barriers, unlocking step-change improvements and redefining sales performance with AI. ... Show More Show Less

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“Everything about Gartner CSO & Sales Leader Conference was done to perfection. The content was relevant and broken into chunks that were manageable [and easy] to comprehend. I’ll be back!”

Renee Beste
Sales Excellence Director, Black & Veatch

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