All 2026 Conference Sessions

Gartner CSO & Sales Leader Conference 2026 dives deep into key topics for CSOs and sales leaders around customer retention and growth, agentic AI, new customer acquisition, and more to help you address your organization’s mission-critical challenges.

2026 Conference Theme

Architecting Sales Success in the Age of AI

This year’s conference theme is designed to help you plan, strategize and execute for the future — where technology, especially  AI, creates new opportunities but leadership drives results.  

Explore innovative frameworks, actionable insights and proven strategies for building resilient, agile and high-performing sales organizations equipped to excel in the age of AI.

Hear from Conference Chair Michael Katz as he shares what makes this year’s conference a must-attend for sales leaders.
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There are multiple sessions happening each day. Filter to see sessions that align with your role and interests. After registering for the conference, craft your agenda and book priority sessions — all through Conference Navigator.

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Tuesday, May 19, 2026

11:00 AM - 11:45 AM PDT

Ask the Expert: Unlocking Growth: Building High-Performing Account Teams
Danielle McKinley, Sr Director Analyst, Gartner
CSOs expect 65% of growth to come from existing customers, yet the AM role isn’t set up to seize this. This session explores “Teaming for Growth”: how to build account teams, align responsibilities to drive expansion, and leverage technology as a teammate to execute growth motions effectively. ... Show More Show Less

12:30 PM - 01:00 PM PDT

Beyond Renewals: The Account Management Strategy for Long-Term Retention
Morgan Barnes, Sr Director Analyst, Gartner
A lack of customer value results in high customer churn and low retention. CSOs can't drive the growth they need with a leaky bucket. This foundational session will focus on getting account management basics right by addressing AM strategy — value realization, AM processes — actions to maximize retention, and AM measurement — comparative AM analytics. ... Show More Show Less

04:00 PM - 04:30 PM PDT

Inside Sales: The Under-Leveraged Growth Engine
Greg Hessong, Sr Director Analyst, Gartner
Efforts to grow revenue in existing customers continually underperform. See how leading CSOs are scaling inside sales to unlock hidden revenue and expand share of wallet. Rethink your field-first deployment model and expand inside sales to efficiently capture incremental growth—especially in accounts that don’t get enough attention from field sellers. ... Show More Show Less
Wednesday, May 20, 2026

02:15 PM - 03:45 PM PDT

CSO Circle Workshop: Stop Revenue Leakage: Practical RevOps Strategies to Protect & Grow Your Top Line
Rachael Buchler, Sr Director Analyst, Gartner
Nearly half of B2B organizations lose up to 10% of annual revenue due to leakage. This workshop explores the common revenue leakage points in B2B organizations today and provides CSOs with practical tools and strategies to empower their RevOps teams to help protect & grow top-line revenue for sustainable, profitable growth. ... Show More Show Less

03:30 PM - 04:00 PM PDT

From Static To Dynamic: Reimagined Key Account Programs for Growth
Robert Blaisdell, VP Analyst, Gartner
Key accounts are the powerhouse of profitable growth—yet many programs still rely on static, one-size-fits-all strategies that fail to unlock the full potential of their customers. In this breakout session, discover how to elevate your approach by strategically tiering your most valuable accounts, harnessing the power of AI for deeper insights and delivering hyper-personalized engagement at scale. Leave with actionable strategies and proven frameworks to transform your key account program from static to dynamic. ... Show More Show Less

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“Everything about Gartner CSO & Sales Leader Conference was done to perfection. The content was relevant and broken into chunks that were manageable [and easy] to comprehend. I’ll be back!”

Renee Beste
Sales Excellence Director, Black & Veatch

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