All 2026 Conference Sessions

Gartner CSO & Sales Leader Conference 2026 dives deep into key topics for CSOs and sales leaders around customer retention and growth, agentic AI, new customer acquisition, and more to help you address your organization’s mission-critical challenges.

2026 Conference Theme

Architecting Sales Success in the Age of AI

This year’s conference theme is designed to help you plan, strategize and execute for the future — where technology, especially  AI, creates new opportunities but leadership drives results.  

Explore innovative frameworks, actionable insights and proven strategies for building resilient, agile and high-performing sales organizations equipped to excel in the age of AI.

Hear from Conference Chair Michael Katz as he shares what makes this year’s conference a must-attend for sales leaders.
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There are multiple sessions happening each day. Filter to see sessions that align with your role and interests. After registering for the conference, craft your agenda and book priority sessions — all through Conference Navigator.

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Tuesday, May 19, 2026

11:00 AM - 11:45 AM PDT

CSO Circle Roundtable: AI Adoption Trials, Tribulations and Triumphs
Michele Buckley, VP Analyst, Gartner
How is AI working out for you? Discuss with other sales leaders the impact of AI on team roles, responsibilities and workflows, when AI agents handle the traditional grunt work of sellers. Expect provocative discussions and actionable strategies for moving your sales team forward into an AI-driven future. ... Show More Show Less

11:00 AM - 11:20 AM PDT

Magic Quadrant for Revenue Action Orchestration
Steve Rietberg, VP Analyst, Gartner
Revenue action orchestration (RAO) platforms are emerging as the cornerstone of AI-first sales execution. This session will help you understand the market and evaluate vendors based on their ability to consolidate revenue signals, deliver AI guidance and scale execution across complex go-to-market motions. ... Show More Show Less

11:00 AM - 11:30 AM PDT

The AI-First Sales Organization: Rewiring for Speed and Growth
Doug Bushée, VP Analyst, Gartner
AI is rewriting revenue rules, and incremental change won’t keep you competitive. This session introduces the “Incumbent to Disruptor” framework to help CSOs dismantle legacy workflows, bypass barriers, and neutralize resistance. Learn practical strategies—sunset sprints, AI-native workflows, and innovation pods—to move faster and scale what works. ... Show More Show Less

02:30 PM - 03:00 PM PDT

Scalable Inbound and Outbound Prospecting via AI SDR Agents
Michele Buckley, VP Analyst, Gartner
Discover how AI sales development representative agents are transforming outbound and inbound prospecting. These AI agents autonomously handle tasks like contact research, personalized outreach, lead qualification, and meeting scheduling faster and cheaper than humans. See how AI SDRs complement human sellers, freeing them to focus on high-value customer interactions. ... Show More Show Less

04:00 PM - 04:30 PM PDT

Redefine Sales Productivity by Measuring Interaction Value with AI
Steve Rietberg, VP Analyst, Gartner
CSOs struggle to optimize seller productivity using traditional deal-based metrics, which obscure the true drivers of performance. Leaders looking to improve the actionability of their performance analyses must shift their focus from deal outcomes to interaction outcomes. Understanding the value of customer interactions unlocks a new host of compelling and actionable metrics. ... Show More Show Less
Wednesday, May 20, 2026

10:30 AM - 11:15 AM PDT

CSO Circle Executive Story Q&A: Developing an AI Sales Assistant to Drive Productivity
Michael Katz, Sr Director, Research, Gartner
In this session, expert Michael Katz will be joined by the CSO of a leading digital infrastructure company to discuss their innovative solution for enhancing seller performance. Show Less

10:30 AM - 11:00 AM PDT

Building AI Agent Systems That Boost Seller Productivity
Bill Yetman, Sr Director Analyst, Gartner
Explore how AI agent systems empower sales enablement leaders to operate more effectively and efficiently by delivering just-in-time learning and bespoke buyer enablement. Discover how enablement, seller and manager agents interlock to create a self-optimizing sales engine with workflows that deliver dynamic buyer enablement optimization and personalized skill development and coaching. ... Show More Show Less

12:00 PM - 12:30 PM PDT

Next-Gen Role Design for AI-Augmented Sellers
Greg Hessong, Sr Director Analyst, Gartner
As AI-augmented workflows and agentic AI take on more responsibilities across GTM execution, what does it mean for sellers and how they work? Future-fit seller roles in the age of AI require a redesign to gain the productivity benefits of AI while also helping sellers focus on human value in buyer engagements. ... Show More Show Less

12:00 PM - 12:30 PM PDT

Bridging the Gap: Analyzing and Advancing Your Technology Roadmap
Melissa Hilbert, VP Analyst, Gartner
Let's bring the strategic roadmap to life! Where do you begin, how do you analyze your current tech stack? How do you design the future state and figure out where your gaps are? In this session, we will break out the strategy to understanding where you are, goals towards becoming an AI First organization, quick wins and planning to close gaps going forward. ... Show More Show Less

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“Everything about Gartner CSO & Sales Leader Conference was done to perfection. The content was relevant and broken into chunks that were manageable [and easy] to comprehend. I’ll be back!”

Renee Beste
Sales Excellence Director, Black & Veatch

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