Experience the difference. Meet your peers, talk with experts, build your network, and turn insights into action.
Kimberly Harris-Ferrante
Distinguished VP Analyst
Gartner
Speaker Topics
- Business Value of IT
- Artificial Intelligence (AI)
- Digital and Business Transformation
- Innovation
- Emerging Technologies
Speaker Bio
Kimberly Harris-Ferrante is a Vice President and Distinguished Analyst in Gartner's Global Financial Services Industry Research and Advisory. Ms. Harris-Ferrante is responsible for monitoring the business and technology trends within the global property and casualty and life insurance industries. Her areas of specialization includes the business strategies and technologies to support digital insurance, emerging technologies, customer experience management, insurtechs, advanced analytics and artificial intelligence (including genAI). She helps clients visualize the major industry trends and emerging technologies, including the short- and long-term impact on the insurance industry.
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Sessions
Tuesday, October 21, 2025 07:30 AM - 08:30 AM EDT
Banking, Investment Services & Insurance Networking Breakfast: Boosting Gen AI’s Impact
Benjamin Seesel,
VP, Advisory, Gartner
Kimberly Harris-Ferrante,
Distinguished VP Analyst, Gartner
In 2025, a staggering 90% of insurance and banking CIOs ramped up their GenAI investments, with both sectors on track to boost AI spending by more than 20% each year through 2028. Yet, unlocking real GenAI value remains elusive—hampered by shaky governance, limited organizational know-how, and data that’s not ready for prime time. Join fellow IT leaders from insurance and banking at this exclusive networking breakfast to swap insights, tackle persistent challenges, and chart your next GenAI moves on the journey to AI-driven success.
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Tuesday, October 21, 2025 02:45 PM - 03:15 PM EDT
Insurance 2030: Strategic Insights for CIOs Around the Future of Insurance
Kimberly Harris-Ferrante,
Distinguished VP Analyst, Gartner
The insurance industry is facing unprecedented change due to the shifting regulatory, technological, societal and economic environments in which it operates. These changes will pressure insurers to transform, including the development of new business models, processes and IT strategies. This presentation will outline a vision for insurance in 2030, identifying key steps that insurance CIOs should take to prepare for this future.
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Wednesday, October 22, 2025 02:15 PM - 03:00 PM EDT
Ask the Expert: Selecting the Right AI Use Case to Optimize Business Value in Insurance
Kimberly Harris-Ferrante,
Distinguished VP Analyst, Gartner
As creativity blossoms in the insurance industry, selecting AI use cases becomes increasingly challenging. Choosing the right ones — where risks are managed, users will adopt them, businesses will sponsor them and movement to production is guaranteed — has proven difficult. This session will review how to best select use cases that drive business value in the industry.
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Thursday, October 23, 2025 10:30 AM - 11:00 AM EDT
Insurance: Leverage AI for Productivity and to Build the Foundation for the Future of Work
Kimberly Harris-Ferrante,
Distinguished VP Analyst, Gartner
Productivity is quickly becoming one of the top business priorities of insurance business and IT leaders, especially as tools like GenAI support employee empowerment. However, long-term AI will help insurers reimagine how work is done for key roles such as customer service, claims, and underwriting. This presentation will provide an overview of how insurers are leveraging AI today and best practices for building strategies for work in the future.
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