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Robert Hetu
VP Analyst
Gartner
Speaker Topics
- Artificial Intelligence (AI)
- Data and Analytics
- Innovation
- Emerging Technologies
Speaker Bio
Robert Hetu is a VP Analyst and KI Leader with the Gartner Retail Industry Services team. His responsibilities involve tracking the technology markets and trends impacting emerging technologies including artificial intelligence, generative artificial intelligence, and customer behavioral analytics. Mr. Hetu is an expert in the areas of retail technology supporting merchandising, advanced analytics and AI.
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Sessions
Tuesday, October 21, 2025 02:45 PM - 03:15 PM EDT
Retail and Consumer Goods: Technology-Enabled Shopping Experiences in 2040
Robert Hetu,
VP Analyst, Gartner
The future of shopping and transacting is being defined now by fundamental shifts that necessitate rethinking customers and associates, products and behaviors, and control of inventory. Those who proactively adapt their technology and investment strategies will be best positioned for competitive success. Come to explore the future of retail and consumer goods shopping and experience in 2040.
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Wednesday, October 22, 2025 02:15 PM - 02:35 PM EDT
Hype Cycle for Retail Technologies 2025
Robert Hetu,
VP Analyst, Gartner
To navigate a disruptive and unpredictable digital business environment, retailers need to invest in innovative technology that improves insight and supports unified commerce execution. Retail CIOs can use this Hype Cycle to cut through market hype when prioritizing retail technology investments. Join this session to learn more.
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Thursday, October 23, 2025 10:30 AM - 11:00 AM EDT
Retail: Under Pressure to Enable Profitable In-Store Execution With Agentic AI
Robert Hetu,
VP Analyst, Gartner
Store operations are growing increasingly complex and less profitable. In this session, CIOs and IT leaders explore the potential impact of agentic AI on in-store retail operational execution. Can retailers make a big-pivot and avoid growing execution costs that are eating away at profit margins? Learn more about AI agents, agency and how to achieve benefits while avoiding the risks of misapplying.
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