What’s your approach to helping direct reports within the IT department develop their leadership skills?

Teach and trust. I've been fortunate to (mostly) have people leaders that are eager to do a good job and grow their skill sets. Coach them when it's warranted, give guidance. Let them then exercise those skills and recognize that mistakes will happen and how to learn from those. There is also different skill sets required when you are leader of individual contributors or a leader of leaders. When people make a transition up thru those different levels, they have to be coached differently and educated on what their role is at the different levels. It's often difficult for people to let go of their old role, which is comfortable and embrace their new role. Put them in situations that will allow them to display their leadership skills both within and outside the department.

My learning over the years: Everyone is not aspiring to be a leader, some are happy staying in their comfort zone or happy with their operational roles. So 2 parts to the development plan:

For those who want to grow and on the fence, my approach has been to have frequent conversations and provide feedback on behavioral aspects which impact their growth as a leader. Put them in the front of conversations with customers and partners while guiding them through the journey. After a few such interactions leave them on their own. Some get through and others may struggle, but their real life situations give them lessons that will stay with them. Of course, encourage them to undergo assessments which highlight their strengths and areas that need development. Help them build a plan to improve with a defined timeline. Repeat again.

And for those who are reluctant, my message has always been quoting from Marshall Goldsmith: What got you here won't get you there. If you are not willing to change, probably as your role diminishes, we may not need anyone in that role. So you decide your future.

Working directly with them in their 1:1"s and other coachable moments, sending them to training such as Mor Leadership, etc.

I’m a firm believer in empowering my directs to make decisions and I encourage them to be the ones communicating key messages, always ensuring they know I have their back. I consistently recognize their contributions publicly, while providing feedback and discussing growth opportunities privately.

Our organization has invested heavily in leadership training and development. Our approach supports employees that self-identify a desire to increase leadership and recognized high-potential employees to prepare them for future leadership roles through structured programs, mentoring, and performance-based development. For ITS, we utilize training, work assignment, and performance goals to develop our leaders.

• External Leadership Programs generally offered through industry associations. For ITS we also utilize SIM RFL - Regional Leadership Forum.
• Internal Development Resources and training
• Formal Mentorship Program
• Project Leadership Opportunities
• Performance Evaluation Integration - Annual performance evaluations are used to reinforce leadership accountability. Managers are encouraged to coach, mentor, and provide meaningful feedback throughout the year.