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Ask the Expert: What Is the Future of Personalization?
Monday, 12 May, 2025 / 11:00 AM - 11:45 AM BST
About the Session
Personalization is critical to customer engagement and driving positive commercial outcomes. We need to be prepared for the future of personalization in terms of the customer, technology/data and privacy. This interactive session will discuss the future of personalization and the implications on customers experiences, and capabilities such as people, AI, and data.
Speakers