All 2025 Conference Sessions

Gartner IT Symposium/Xpo™ conference dove deep into key topics for CIOs and IT executives around AI, cybersecurity, cloud and more.

Session Takeaways

Dive into some of the key takeaways you may have missed from Gartner IT Symposium/Xpo™ conference.

Gartner Opening Keynote: Walking the Golden Path to Value

Speakers:

  • Rob O’Donohue, VP Analyst
  • Gabriela Vogel, VP Analyst

Key takeaways

  • Avoid extremes of AI disbelief and hype; most GenAI initiatives fail, so focus on realistic value rather than vendor claims.
  • Appoint a dedicated AI leader to improve project sustainability, trust, and performance outcomes.
  • AI value depends on human readiness: invest in upskilling, change management, and strategic alignment to maximize benefits.
  • Evaluate AI readiness, calculate hidden costs, and choose vendors carefully; build human skills and AI literacy to capture long-term value.

Signature Series: CIOs and Technology Executive Agenda

Speakers:

  • Daniel Sanchez Reina, VP Analyst
  • Hung LeHong, Distinguished VP Analyst

Key takeaways

  • Top performing technology executives have three things in common: the ability to be agile in their platforms and people; the ability to manage risk; and the ability to be tenacious, to see things through to the end, to get value, and to keep going.​
  • Year-over-year, CIOs and technology executives plan to increase their budget for AI and generative AI by 33% and 32% on average, even though overall IT budgets are mostly flat.
  • Pivots and reprioritization, not calendar-based planning, will dominate 2026.

4 Generative AI Skills to Master in 2025

Speakers:

  • Tori Paulman, VP Analyst

Key takeaways

  • Bridging the AI Optimism Gap: Executive leaders are enthusiastic about AI’s potential, but most workers feel their skills are underutilized and remain skeptical. Closing this gap is critical.
  • Mastering Four Essential GenAI Skills: Success with generative AI depends on proficiency in use case identification, tech fluency, effective prompting, and output discernment. 
  • Fostering Ongoing Engagement and Community: Dedicate time for experimentation, reward breakthrough ideas, and form GenAI communities of practice to accelerate skill development and innovation.

Seven Disruptions You Might Not See Coming: 2025-2030

Speakers:

  • Leigh McMullen, Distinguished VP Analyst

Key takeaways

  • AI and digital innovation will drive significant disruptions between 2025 and 2030, reshaping business and society.
  • Autonomous business platforms will automate decision-making and operations, requiring new approaches to business models and governance.
  • The rise of AI sovereignty and “AI-free” trust will impact regulations, security, and public confidence in digital content.
  • Organizations must address a workforce competence crisis as AI replaces entry-level roles, making talent development and upskilling essential.

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Look back at 2025 Conference Sessions

Hundreds of conference sessions were presented each day at the 2025 Gartner IT Symposium/Xpo. While we work to develop this year's agenda, filter to see sessions that align with your role and interests.

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Monday, 10 November, 2025

11:30 AM - 12:00 PM CET

How to Create an Optimal Data & Analytics Organizational Model

Michael Gabbard, Sr Director Analyst, Gartner
D&A leaders must optimize their organizational model to position their teams as a must-have discipline that can fulfill cross-functional use cases. The optimal organizational model balances enterprisewide capabilities focused on enablement with decentralized needs, further focused on outcomes. In this session, you will learn the design principles behind the right D&A organizational model and how to balance a centralized team (focused on enablement) and decentralized needs (focused on outcomes). ... Show More Show Less

12:15 PM - 12:35 PM CET

Hype Cycle for Retail Technologies 2025

Jonathan Kutner, Sr Director Analyst, Gartner
To navigate a disruptive and unpredictable digital business environment, retailers need to invest in innovative technology that improves insight and supports unified commerce execution. Retail CIOs can use this Hype Cycle to cut through market hype when prioritizing retail technology investments. Join this session to learn more. ... Show More Show Less

01:35 PM - 01:55 PM CET

Qlik: All Power, No Pain - Scale Agentic AI Apps in an Open Lakehouse

Adam Mayer, PRODUCT MARKETING, Qlik
Building scalable agentic AI applications often means overcoming complex data quality and governance challenges. This session features a practical demo showing how Apache Iceberg open lakehouses provide the foundation for trusted, real-time AI systems. Learn to fuel your lakehouse with fresh data, ensure quality, and enable governed access for AI agents. Gain proven strategies to scale with confidence and impact. ... Show More Show Less

01:35 PM - 01:55 PM CET

UiPath: From AI Strategy to Process Transformation

Graham Sheldon, CHIEF PRODUCT OFFICER, UIPATH - NY
IT leaders face pressure to prove the value of AI through measurable business results—from reducing cycle times and errors to scaling processes, cutting costs, and improving customer satisfaction. Graham Sheldon, Chief Product Officer at UiPath, will share how agentic orchestration serves as the enterprise unified control plane, uniting IT, business, and data teams to turn AI strategy into lasting transformation and impact. ... Show More Show Less

02:00 PM - 02:45 PM CET

Rountable: From Pilots to Profits — Discussing Real ROI from AI moderated by DevRev

Ahmed Bashir, CTO, DevRev
An MIT report reveals the harsh truth: 95% of AI pilots fail, and billions are wasted. Solution? "Buy, then build." Generic tools can't adapt to complex workflows or learn from your unique data. We'll discuss how a conversational interface, much like ChatGPT for public data, can be built for your internal information that can take action. Join us to discover how to move beyond the integration layer and truly empower your teams and customers. ... Show More Show Less

02:35 PM - 02:55 PM CET

IFS: Concept to Reality - Leveraging Secure, Enterprise-Grade Agentic Digital Workers

Matt Ely, Field CTO IFS.ai, IFS
Generic copilots fall short when faced with the scale, complexity, and security demands of industrial operations. IFS Digital Workers, intelligent agents with built-in industry skills, rise to these demands, acting on your behalf to solve mission-critical challenges and deliver fast, measurable outcomes. In this 20-minute session, we’ll explore how they operate within a secure, enterprise-grade platform designed for scale and resilience. See a live demo of Digital Workers in action, showing how they deliver real value across industrial operations. ... Show More Show Less

02:35 PM - 02:55 PM CET

SoftServe: How Syntegon Modernized Remote Service with Secure Connectivity and Faster Resolutions

Matti Maier, DIRECTOR DIGITAL APPLICATIONS, Syntegon Technology GmbH
Discover how Syntegon, with SoftServe, transformed its remote service operations to achieve faster issue resolution, enhanced security, and improved customer satisfaction. You will learn the practical steps taken to modernize remote connectivity, the measurable impact on ROI and customer service, and how to replicate this approach. ... Show More Show Less

04:00 PM - 04:30 PM CET

SAP: AI, Data, and Applications in Action - Turning Context into Advantage

Uwe Grigoleit, Senior Vice President, Head of SAP Customer Evolution, SAP SE
Change is relentless. What separates businesses is how fast they can turn context into action. Learn how integrated applications, harmonized data, and embedded AI can cut complexity, accelerate decision-making, and unlock smarter innovation—helping your organization stay resilient and competitive in every market condition. ... Show More Show Less

04:00 PM - 04:30 PM CET

Zoho Corporation: ManageEngine-Enabling Secure & Scalable IT for the Digital Workplace

Romanus Raymond, Director of Technology, ManageEngine
Empowering the digital workplace requires IT solutions that prioritise security and scalability. With ManageEngine’s unified IT management solutions, organizations can streamline your IT operations while meeting the demands of a dynamic workforce. Join this session to discover how ManageEngine can transform your IT landscape resulting in strengthened security and elevate your business performance. ... Show More Show Less

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“An incredibly professional and insightful conference — and at its best moments truly inspiring. I’m going home with a bunch of new ideas. And will be back.”

Dennis Schmidt-Bordemann
Senior Consultant Thought Leadership, Siemens AG

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