Overview
Product Information on Zoho Assist
What is Zoho Assist?
Zoho Assist Pricing
Overall experience with Zoho Assist
“Zoho Assist Offers Reliable Remote Support Despite Dated Interface and Feature Limits”
“Zoho Assist Faces Challenges in High-Demand Enterprise Environments”
About Company
Company Description
Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm's global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Zoho Assist
Deciding Factors: Zoho Assist Vs. Market Average
Performance of Zoho Assist Across Market Features
Zoho Assist Likes & Dislikes
Zoho Assist is easy to use for remote support and screen sharing. It lets you quickly connect to another computer or device which is great for helping clients or team members without being there in person. The connection is usually smooth and secure and it works well even with slower internet and I also like that it does not require the person on the other end to install anything complicated just a quick link and you are connected.
Read Full Review1. The platform's web-based access with fully featured browser-based control options alleviates the requirement for extensive local installations. 2. The ability to collaborate and invite other technical personnel during sessions greatly increased troubleshooting efficiency. 3. The fast session initiation experienced by many IT members allowed the teams to respond to multiple requests promptly, avoiding operational delays.
Read Full ReviewIntegrates easily into our ticketing system and is pretty easy for our end users to connect to. And this comes with a great price for the service you receive.
Read Full Review
The Interface can feel a bit outdated and less user friendly compared to other remote support tools and sometimes the connection can be laggy with larger files or slower networks also some advanced features are only available in the higher priced plans which might not be ideal.
Read Full Review1. The platform's mobile application does not possess the same level of responsiveness and features as the desktop application thus limiting the efficiency of remote mobile work. 2. The inconsistencies in session recording quality experienced by multiple team members, along with limited audit trail features, severely impact traceability for compliance-based enterprises. 3. Administrators had limited granular access control over session privileges and technician permissions.
Read Full ReviewNot sure about a weakness. 1. When you are in the ticket and select Remote Assist, it opens in the same window. Once the session is over, I would prefer it to auto return to the ticket. 2. I am not sure how you could make this connection any easier, though removing clicks and decisions from the end user would be great.
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Peer Discussions
Zoho Assist Reviews and Ratings
- Administrative AssistantGov't/PS/EdEducationReview Source
Zoho Assist Offers Reliable Remote Support Despite Dated Interface and Feature Limits
My experience with Zoho Assist has been good. It's a simple and reliable tool for remote support that helps me connect with others quickly and securely while the interface could be more modern and some features require higher plans but it still gets the job done well. - Network Admin and Support<50M USDReal EstateReview Source
Integration With Ticketing System Streamlines Remote Sessions for Technicians and Clients
Zoho Assist showed good functionality during our test and since our purchase has been great. We transitioned from another remote software product. - Director of IT50M-1B USDRetailReview Source
Evaluation Highlights Simplicity and Cost as Main Benefits for Team Adoption
We have been looking for simple and cost effective solution for our administrators and applications team to connect and work, we found this solution to be the best from those we evaluated and opt to choose it. - Informattion Technology Manager50M-1B USDManufacturingReview Source
Instant Support Delivery Enables Faster Problem Resolution Across Teams
My overall experience with Zoho Assist has been fulfilling. It helps us access our teams devices remotely to offer any support. Through this tool we are able to remotely troubleshoot problems on our team’s devices as well as to update software. This reduces costs as employees don’t need to come to our offices for any assistance. - Financial Aid Specalist<50M USDBankingReview Source
Secure Connections and Fast File Transfers Highlight Reliable Performance Across Platforms
During my experience I love its secure connection which has end to end encryption so everything is safe and file transfer is super fast and the overall pricing factor low too.