The Adaptability Era: 3 Marketing Trends Reshaping B2B Growth

June 5, 2025
Contributor: Tom Cox

The B2B marketing playbook is evolving fast, and marketers adapting quickly are pulling ahead.

GenAI is reshaping organic reach and how buyers search for solutions. Marketing budgets are tight, with 59% of CMOs reporting they have insufficient budget to execute their strategy.[1] With the average B2B buying cycle spanning 4.6 months and crossing up to seven channels, the path to purchase is becoming highly complex.

Adapting to such seismic changes will offer a competitive edge. Resilient marketing teams are already leveraging technology and strategic know-how to become more efficient, scalable, and aligned with buyers' actual behavior. 

In this article, we will unpack three trends currently shaping B2B marketing and how high-growth companies are meeting these expectations and preparing for the future. We’ll also explore how a multi-channel presence meets evolving buyer behavior.

1. Buying behavior demands a multichannel presence

As GenAI reshapes how buyers discover and evaluate software, marketers are grappling with more than just changing search behaviors. Privacy regulations and growing limitations around tracking and cookies have made it harder to track campaign performance, attribute leads, and reach high-intent buyers through traditional targeting methods.

This complexity, alongside the challenge of visibility across the buyer journey, is prompting marketers to rethink their reliance on a single channel. The data on buying behavior shows this would be wise: B2B buyers use seven channels before buying—four digital and three nondigital channels. While the B2B buying journey has always been complex, now there are more channels and touchpoints to consider.

Diversification across a wider range of channels to capture buyer attention isn’t just a way to mitigate risk; it’s a growth strategy. High-growth organizations (those with 10% or more revenue growth in 12 months) are showing up in more channels than nongrowth organizations (5% or less year-over-year revenue growth). On average, they leverage 17 marketing channels,[2] compared to 15 from their peers.

Growth organizations are also more likely to use peer review sites, direct mail, and retargeting as touchpoints to influence buying decisions, with peer review sites standing out as a key differentiator. With a 19-point usage gap between growth and non-growth companies, review sites offer a strategic edge: providing trusted, third-party validation that reaches buyers where they’re researching for software. 

This shows that effective multi-channel marketing is about targeting the right strategic areas, not being everywhere. In an environment where it’s getting harder to track every click and impression, customer reviews create a visible, lasting signal of credibility wherever buyers are searching.

“Being listed on Capterra, GetApp, and Software Advice has been key to increasing our product visibility throughout the buyer journey. We not only benefit from improved SERP ranking to reach buyers at the beginning of their search process, but we are also able to engage buyers at the bottom of the funnel and influence their purchase decision with reviews.”

Maryna Marochko, Growth Marketing Manager, Precoro

2. Smart automation powers scalable performance

While diversifying reach across channels is necessary to reach buyers, it can also be resource-intensive. The volume of platforms, formats, and data now required for effective campaigns can stretch teams thin, and brands are constantly battling for share of voice in a turbulent news and media environment.

Marketing leaders are facing rising complexity without a parallel rise in their teams’ skills and capacity. That’s why many look beyond headcount and toward smarter systems and technology for productivity gains. Automation is now key to scaling performance efficiently. When CMOs were asked to define their top productivity drivers, they pointed to measurement, automation, and AI-driven efficiency.[3]

This illustrates a broader shift in how a marketing team’s success is being shaped by the combined workforce of skilled marketers and technology. From creative generation to campaign optimization, automation is helping marketers scale what used to be manual. GenAI tools are accelerating content production, and embedded AI in performance marketing platforms optimizes campaigns in real time, freeing up teams to think strategically rather than chase marginal gains. 

This payoff is tangible: At Gartner Digital Markets, providers use automated bidding to maximize clicks. Compared to manual bidding, it experienced an average 8% lift in clicks and a 5% increase in conversions, and campaigns stayed active 45% longer each month.[4] These results show automation isn’t just there to keep performance steady but to create more room for growth. 

If you’re already reaching in-market buyers with a Sponsored Profile, check the performance of automated bidding by logging into your account.

“Even here at Gartner Digital Markets, we use automated bidding solutions for our programs and know the value that comes from these tools. We combine platform-driven audience modeling and automated bidding to expand reach beyond static job titles or firmographics and connect more efficiently with in-market software buyers. By using smarter platform features, we spend less time on manual work and more time building new strategic programs.”

Adrien de Wolkoff, Director of Paid Social & Media, Gartner Digital Markets

3. Performance requires a brand backbone

Brand and performance have been treated as separate (perhaps competing) priorities, but forward-thinking marketers know that brand awareness empowers performance. Forty-eight percent of respondents from high-growth companies reported increased brand investment in the previous 12 months, compared to 29% of respondents from low-growth companies.[5]

High-growth companies also report more strategic-level brand spending, highlighting differentiation and a greater focus on communicating value to customers. In contrast, a greater proportion of low-growth companies reported increased brand spending on more tactical fronts, including employee recruitment and brand consistency across geographies or business units. 

For growth companies, performance marketing is not just about the final click but the touchpoints marketers build in the complex buying journey leading up to purchase. With B2B buying cycles averaging 4.6 months, marketers can’t afford to optimize only for immediate conversions and instead shift toward building visibility, trust, and reputation where it matters most and before a buyer is ready to engage with sales. 

Building a brand becomes the foundation that performance marketing can later harvest, whether that’s through retargeting, paid search, or a PPC campaign on review sites. The opportunity is in blending brand confidence-builders and content that communicates value (such as customer reviews) with performance-oriented channels, to both create and capture demand.

“The majority of our efforts are performance marketing because we believe that performance and brand aren’t necessarily disconnected. We assess and measure channels historically seen as ‘brand awareness’ as performance marketing. Performance channels like Gartner Digital Markets also provide brand value because even if prospects don’t click on the ad, they are still seeing it and understanding who we are and what we offer.” 

Ido Kirshenboim, User Acquisition Team Lead, monday.com

Adaptation as a competitive edge

Whether it’s diversifying across more touchpoints, leaning on smart automation to scale with precision, or investing in brand to fuel long-term growth, one thing is clear: software providers need to study how buying behavior is shifting to adapt. 

Gartner Digital Markets can support software marketers striving to cut through the market noise and keep ahead while the playbook for software marketers gets rewritten. Connect with us to learn how we help you build your brand and capture demand from in-market buyers.

Tom Cox

Tom is a senior content specialist who helps software providers better understand the market with insights from Gartner Digital Markets' network of software buyers and vendors. Since 2015, Tom has created content for a wide range of industries including education and online publishing. 

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