4 Best Practices To Optimize Your B2B Video Marketing Efforts

October 12, 2021
Contributor: Amita Jain

As more B2B buyers watch online videos to make important purchase decisions, a clear and thoughtful video marketing strategy is critical.

Online videos have classically been used for product demos, but top brands are responding to the growing consumer appetite for videos by using them across the marketing channels along the sales funnel.

A clear source of this shift is the changing consumer patterns. According to a Gartner survey, the consumption of online videos has risen sharply since the pandemic, and these habits will likely persist in the coming years [1].

Embedding videos into landing pages, websites, social media, email, customer testimonial sections, sales outreach strategies, and customer onboarding can generate much higher user engagement than text-based content.

Despite videos emerging as the next frontier in digital marketing, many business-to-business (B2B) marketers still hesitate to include them in their marketing plans, due to limited budgets and complex production processes. 

You don’t always have to break the bank or create perfectly polished videos to receive a higher return on investments (ROI) on your videos. Gritty videos that are authentic, helpful, and relevant to the buyers can have a positive impact and build brand awareness.

We discuss the four best practices of creating effective B2B marketing videos that move your customers down the sales funnel and improve their buying experience.

1. Align your video content with the right channel and funnel stage.

This is a basic, yet often forsaken rule to make video marketing more purposeful: know your buyers. As you create your video content plan, make sure it can reach buyers at different stages of their purchase journey (awareness, consideration, or decision) with the right message that meets their needs.

Your video content will be influenced by two factors: where buyers are in the buyer journey and which marketing channel will your video live in. Remember that some channels are more effective at certain stages of the buyer's journey, and sales funnel than others.

For example, educational vlogs with thought leadership or industry trends analysis are the best-performing top-of-funnel content since they reach a wider audience. As the buyer progresses through the funnel, both the content and marketing channel become personalized, such as product overview and product comparison videos used at the mid-funnel stage. When the buyer reaches the tipping point of decision-making at the low-funnel stage, customer testimonials and integration tutorials prove extremely valuable.

A strong B2B video marketing strategy would ideally contain a mix of high-funnel videos focused on brand building and low-funnel videos designed to drive purchase–all sequenced like a guidepost along the buyer’s journey.

Tips to align your B2B video marketing strategy with the buyer's journey:

  • Use customer reviews to identify a more obscure customer need that your product can address. What are clients’ unmet expectations? Are they particularly enthralled by a specific product feature?
  • Create micro-level buyer personas to gauge what type of content buyers want or need to hear at different pivotal moments in their purchase journey and construct video messages to match those needs. Focus your online video efforts on the important customer moments, and it will get you the most from buyers out of fewer resources.
  • Request feedback, make use of data from existing customer relationships, talk to your audience, conduct live videos (a low-cost video production method), and understand what buyers expect from your business. Adapt your marketing strategy to fit their needs.

2. Educate and engage to develop deeper relationships with potential customers.

The B2B buying journey isn’t linear anymore. Buyers bounce to and from key decisions, such as identifying a business problem, exploring solutions and getting buy-in from six to 10 decision-makers. This can contribute to a longer sales cycle and timing the sales play can become challenging.

In such a buying environment, capturing the attention of the target audience is only the first step. Craft videos that educate your prospective customers with helpful content and recommendations or resonate with them by building an emotional connection. 

Dig into your area of expertise to make recommendation videos. You can review the current products or services your customers are using or create a series of explainer videos. These will help you attract new customers, retarget cold leads, grow a loyal subscriber base and generate more engagement around your brand.

Tips for using B2B video marketing to nurture leads:

  • Short video clips ranging from five seconds to two minutes have a high engagement rate on social media and can be produced at low cost. 
  • Optimizing your landing pages or website can hook visitors who tend to skim through the text-heavy pages. Make sure your videos don’t negatively impact your page load speed, thus warding off impatient users.
  • Putting an effective call to action (CTA) is important to push visitors further down the funnel. CTAs in B2B educational videos can involve trial versions of your software, links to your white papers or customer reviews in related videos. 

3. Leverage video customer reviews to build brand credibility.

Customer reviews and testimonials are like a firm virtual handshake with prospective customers. Actual customers speaking about your products or services can provide social proof,  giving buyers the confidence that your software has been tested by their peers and truly solves the problem.

When combined with video, reviews, and testimonials have a powerful impact on the audience. They humanize your case studies and marketing collateral and create a personalized, emotional response to otherwise dry text descriptions or use cases. 

Three ways to use video reviews

Customer testimonial

Show what others think about you with a simple, straightforward testimonial video where a B2B buyer relates their experience with your product or service.

Customer review

Help customers see how best to use your software in a lengthier customer review video, which speaks to the features of your product and how they benefited from them.

Case study

Show your product in action and depict how it solves a real-world problem by featuring your happiest and most satisfied buyers.

Video-based customer testimonials and reviews have an exceptionally high conversion rate and they can be placed at all stages of your sales funnel. Timely, verified user reviews can considerably amplify your product visibility and attract more buyers.

Tips for B2B video marketing using customer testimonials and reviews:

  • Keep costs down by shooting multiple customer testimonials at once. Rent a space, and invite buyers to share their stories. Focus your reviews more on the benefits than features, giving a personal touch to your product that feels less like marketing. 
  • Adjust the duration of your testimonial videos depending on the marketing channel. The ideal length for a customer review is between 6 to 30 seconds on social media, 30 seconds for a website homepage, and over a minute for YouTube.
  • Don’t wait for professional video equipment to get started. Record on your smartphone or webcam. You can connect with your customers, perhaps even better, with unpolished clips showcasing normal people in natural settings.

4. Use tutorials to help customers understand your product.

While text-based stepwise guides are helpful, people are increasingly seeking out video tutorials and product walkthroughs to better understand a product or service. Tutorial videos, otherwise known as demo videos, are especially helpful when the subject is complex, niche, or unfamiliar to the audience.

Incorporating tutorial videos has a multiplier effect on user experience and customer retention. Easy-to-digest videos that clearly show the product workflow can build a positive onboarding experience for new users, while also engaging with new prospects.

As your business evolves, you can use tutorials to launch new products or announce updates in order to increase utilization of your software, reduce churn rate and get upsells.

Tips for B2B video marketing with tutorials:

  • Create shorter tutorials and volume-agnostic tutorials for social media that fit the autoplay feature of social platforms, including LinkedIn and Facebook. Font treatment and action-packed titles are some ways you can draw viewers’ attention on autoplay.
  • Embed tutorial videos at critical customer touchpoints, such as the homepage of your website, in a welcome email, as a getting started tutorial, or an explainer video on important product features.
  • Use timestamps in tutorial videos to create key moments. It will help you rank your videos on search engine results pages (SERPs) and increase audience engagement.

Next steps

Adding videos to the marketing mix can cut through the noise and create authentic engagements that customers value. Start easy and with impact by integrating video customer reviews featuring real stories from real buyers.

Learn more about how you can update your Gartner Digital Markets profile to include video customer reviews here.

Amita Jain

Amita Jain covers B2B content creation and strategy to help businesses reach their marketing goals. She received her master’s degree from King’s College London, United Kingdom. Exploring the world of art and reading fiction are some of her usual happy distractions outside of work. Connect with Amita on LinkedIn.

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