Office of the Ombuds

Independence and objectivity

Independence and objectivity are at the heart of Gartner’s business. Clients depend on us for objective insights free from bias so they can make faster, smarter decisions on their mission-critical priorities. The Office of the Ombuds is here to answer questions and investigate issues related to the integrity of Gartner business and technology insights, the processes used by Gartner to provide that integrity, and the objective information used to ensure the independent evaluation of technology and service providers.

Here you will find the Vendor Escalation Process, FAQs and our latest thoughts in the Voice of the Ombuds. 

Mission and responsibilities

The Ombuds mission is to openly and assertively address issues of analytical independence, accuracy and integrity through corporatewide compliance with Gartner’s Code of Conduct, policies and guidelines. Vendors with concerns should follow the Vendor Escalation Process, and all others should contact us via email at ombuds@gartner.com.

Our responsibilities include:

  • Building on our market-leading position for integrity, editorial independence and objectivity by being responsive to all who reach out to us, regardless of client status.

  • Evaluating insights inputs, process and content for balance and objectivity, as well as adherence to methodologies and guidelines.

  • Actively soliciting commentary about Gartner objectivity directly from clients, nonclients and internal associates, documenting our responses, and recommending process and policy improvements, where applicable.

  • Ensuring that Gartner provides a platform for user-generated content (such as reviews and peer interactions), interactive tools and other experiences beyond its business and technology insights that align with the Gartner principles of transparency, integrity and independence.