A senior director of client services turned to Gartner for comprehensive support on improving live service channels and multichannel strategy through tools, expert guidance and research.
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Gartner for Customer Service & Support Leaders
Get actionable, objective insight for you and your team. Gartner for Customer Service & Support Leaders helps you build effective customer-centric strategies and deliver high-quality service experiences.
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Webinar: Business Implications of U.S. Federal Policy Changes
Hear from Gartner experts on how clients from across the C-suite are taking action and leading in times of change.
Top 3 Strategic Priorities for Service and Support Leaders
As customer service and support leaders navigate a rapidly changing landscape, new priorities are emerging that demand a shift from transactional interactions to building long-term customer value. Explore how organizations are redefining service by focusing on customer success, eliminating friction, and driving outcomes that support business growth.
AskGartner: Faster Access to Trusted Gartner Insights
AskGartner is the only AI-powered tool that gives you access to industry-leading breadth and depth of proprietary Gartner insights trusted by C-Level executives and their teams. Get faster answers, tailored outputs and the confidence you need to take action in minutes.
Gartner Customer Service & Support Connect Highlights
Explore key takeaways from the 2025 Gartner Customer Service and Support Connect for actionable insights, practical tools and guidance to drive innovation and customer value with AI.
Insights to drive stronger performance
Attend a Conference
Join Gartner experts and your peers to accelerate growth
Gather alongside fellow leaders to gain insight on emerging trends, receive one-on-one guidance from Gartner experts and create a strategy to tackle your priorities head-on.
4 – 5 Nov 2026
Gartner Customer Service & Support Conference
Denver, CO
Client Success Stories
See how Gartner helped other companies achieve their customer service and support goals.
- Reduce Cost to Serve
- Transform Hiring Process
- Improve Service Channels
- Empower Customer Service Reps
Reducing Cost to Serve by Improving Customer Loyalty
Transform the Hiring Process for Frontline Service Talent
To elevate its customer experience, a leading Australian university worked with Gartner to reform its talent management practices for hiring frontline service representatives.
Improve the Effectiveness of Service Channels
1% of Northwestern Mutual’s clients were calling to make payments over the phone, driving approximately 25% of payment processing costs. With Gartner's help, Northwestern Mutual saw a cost savings of almost $1 million.
Empowering the Customer Service Rep
A new-to-role Sr. Director at UGI Utilities turned to Garter for help decreasing employee turnover and improving operating expenses. With Gartner Support they were able to reduce turnover by half in comparison to the prior six months.
