A senior director of client services turned to Gartner for comprehensive support on improving live service channels and multichannel strategy through tools, expert guidance and research.
- Gartner client? Log in for personalized search results.
Gartner for Customer Service & Support Leaders
Get actionable, objective insight for you and your team. Gartner for Customer Service & Support Leaders helps you build effective customer-centric strategies and deliver high-quality service experiences.
I want to know more about:
Webinar: Business Implications of U.S. Federal Policy Changes
Hear from Gartner experts on how clients from across the C-suite are taking action and leading in times of change.
Technology Bullseye for Customer Service and Support
While the value of technology built to manage customer service and support interactions is undeniable, customer service and support leaders often experience systemic and cultural disconnects that hinder their ability to make informed technology decisions. Combined with the allure of vendor-led sales presentations, it’s all too easy to lose sight of what matters most: how the technology contributes to business objectives.
The Future of Customer Service: 3 Key Trends To Watch
Explore how trends in technology and shifting customer behaviors will impact the future of customer service.
AskGartner: Faster Access to Trusted Gartner Insights
AskGartner is the only AI-powered tool that gives you access to industry-leading breadth and depth of proprietary Gartner insights trusted by C-Level executives and their teams. Get faster answers, tailored outputs and the confidence you need to take action in minutes.
Insights to drive stronger performance
Attend a Conference
Accelerate growth with Gartner conferences
Gain exclusive insight on the latest trends, receive one-on-one guidance from a Gartner expert, network with a community of your peers and leave ready to tackle your mission-critical priorities.
Client Success Stories
See how Gartner helped other companies achieve their customer service and support goals.
- Reduce Cost to Serve
- Transform Hiring Process
- Improve Service Channels
- Empower Customer Service Reps
Reducing Cost to Serve by Improving Customer Loyalty
Transform the Hiring Process for Frontline Service Talent
To elevate its customer experience, a leading Australian university worked with Gartner to reform its talent management practices for hiring frontline service representatives.
Improve the Effectiveness of Service Channels
1% of Northwestern Mutual’s clients were calling to make payments over the phone, driving approximately 25% of payment processing costs. With Gartner's help, Northwestern Mutual saw a cost savings of almost $1 million.
Empowering the Customer Service Rep
A new-to-role Sr. Director at UGI Utilities turned to Garter for help decreasing employee turnover and improving operating expenses. With Gartner Support they were able to reduce turnover by half in comparison to the prior six months.
