Gartner helped UGI Utilities’ Director of Customer Success reduce turnover and effectively engage employees.
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Client Story
Empowering the Customer Service Rep
Mission-critical priority
Decrease employee turnover and invest in the company’s current workforce to improve operating expenses and meet KPIs.
How Gartner helped
Surveyed employees to understand coaching efficacy and provided best practices for a new approach.
Business impact
Gained insight into employee voice, reduced turnover by half, revised coaching approach to increase engagement.
Industry
Energy
Revenue
Approx. $7 Billion
Employees
11,000
