2026 Top Priorities for Customer Service & Support Leaders

As customer service and support leaders prepare their strategies for the coming year, it is crucial to understand the most significant trends and challenges they will face. The service and support function is undergoing rapid transformation, driven by advancements in generative AI and emerging technologies that continue to reshape the landscape. These innovations present both opportunities and complexities, compelling leaders to rethink operational models and strategically position their teams for future success. Join this complimentary Gartner customer service and support webinar as Gartner experts will break down the key actions leaders need to take in response to the latest trends and disruptions. Gain exclusive insights from the Leadership Vision for 2026: Heads of Service and Support and discover the critical areas that heads of service and support must prioritize. You will walk away from this session with answers to your vital questions and recommended actions to help you address your mission-critical priorities.

• Elevate the strategic role of customer service and support within the enterprise 

• Harness the power of AI and automation to enhance service delivery

• Build an agile, future-ready organization that delivers measurable value

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