Transform Customer Service: From Issue Resolution to Value Creation in the Age of AI

Customer service and support leaders have always thrived under pressure, delivering solutions faster, better and more cost-effectively. Yet with the rapid rise of AI, the demands from executives, customers, board members, vendors and the media have reached unprecedented heights. Simply leveraging the latest AI-powered tools to resolve issues and reduce costs is no longer enough. Today’s leaders must go beyond problem-solving and focus on creating real, lasting value. For many, this transformation marks the greatest challenge of their careers. Join this complimentary Gartner webinar as Gartner experts show how customer service and support leaders can lead their organization’s transformation from a focus on issue resolution to a focus on value creation. You will walk away from this session with answers to your vital questions and recommended actions to help you address your mission-critical priorities.

• Shift issue resolution from reacting to problems to proactively solving them at the source

• Reinvest short-term gains into long-term, value-creating work that builds successful customers

• Future-fit the service organization to create value through better data, structures and political capital

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