Customer Service & Support Leaders: Essential Actions to Lead Successful Change Management

Change is inevitable, yet it remains one of the most challenging aspects of organizational life. Research shows that 60% of change initiatives fail to achieve their intended goals. Even organizations with a history of successful change are finding it increasingly difficult to implement new initiatives.The key to successful change management, including the ability to overcome resistance to that change, isn’t in how you react during a change, but in the groundwork you lay before the change even begins. 

Join this complimentary Gartner customer service and support webinar to discover how to lay the critical foundation for your change initiatives and learn actionable strategies to drive success. Whether you are launching a major service transformation, or seeking buy-in to change your survey questions, you will walk away from this session understanding how to turn resistance into momentum. You also will get answers to your vital questions and recommended actions to help you address your mission-critical priorities - setting you up for success with your change initiative.

• Learn how to craft your change story so that you engage, inform, inspire and get buy in

• Understand how to measure success so that you can motivate and stay on track for success

• Mitigate the risk of failed change so that the change is sustainable

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about viewing this webinar.