Technology Trends That Will Define the Future of Customer Service

The customer service technological landscape is changing rapidly with adding new innovations across channels, voice of the customer tools, infrastructure technology, and workforce engagement. Gartner recently surveyed hundreds of service leaders across the globe to help gain an understanding of the latest technology adoption trends, as well as the current and future value those technologies are delivering for their organizations. In this complimentary Gartner customer service webinar, Gartner experts explore the current adoption trends along with the impact and future importance for 47 different service and support technologies. You will walk away from this session with answers to your vital questions and recommended actions to help you achieve your goals.

• Discover how embedded the new technologies are in today’s service landscape

• See the impact the new technologies have on both employees and customers

• Empower leaders and service & support organizations with the future value of new technologies

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about viewing this webinar.