Assess AI Use Cases to Maximize Impact in Customer Service

The surge in generative and agentic AI has reignited a critical question for customer service and support leaders: Where will AI actually make a measurable impact? With hundreds of potential use cases and vendors promising dramatic transformation, identifying the initiatives that deliver real value has become increasingly difficult. In this webinar, Gartner experts break down the top 20 AI use cases reshaping customer service — ranked by value and feasibility — helping leaders cut through the noise and focus on what matters most. 

• Identify the highest‑value AI opportunities across the end‑to‑end customer service life cycle

• Evaluate AI initiatives through a value‑and‑feasibility lens to prioritize what drives meaningful impact

• Apply a customizable framework to build, refine or validate your AI roadmap

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