Explore the top insights from key sessions from the 2025 Customer Service and Support Connect in Denver, CO.
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Gartner Customer Service & Support Connect Highlights
Discover top highlights from the 2025 Gartner Customer Service and Support Connect, where service and support leaders gathered to explore successful strategies and insights on key topics like:
- Strengthening knowledge management practices
- Rethinking digital channels for self-service innovation
- Deriving ROI from customer service and support technologies
- Enhancing assisted service and customer interactions with AI innovation
Download the event highlights for actionable insights, practical tools and innovative guidance to drive innovation and customer value with AI.
About the Gartner Customer Service & Support Connect
Customer service and support leaders are facing heightened executive scrutiny as AI raises expectations for innovation and impact. Progressive customer service leaders are bridging this gap by leveraging AI to transform service delivery, elevate customer value, and drive organizational change.
The Gartner Customer Service and Support 2025 Connect dives deep into key topics for customer service and support leaders to tackle challenges, enhance efficiency and achieve unprecedented results.
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