With Gartner’s support, a leading Australian university was able to reform its talent management practices, improving both speed to hire and the quality of its applicant pool, thus elevating its customer experience.
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Client Story
Transform the Hiring Process for Frontline Service Talent
Mission-critical priority
The manager of Student Lifecycle Services at the university was tasked with improving the hiring process for frontline service representatives to be more customer-centric.
How Gartner helped
Gartner provided the client resources to identify inefficiencies in the client's hiring process and suggest critical areas of improvement to develop an effective coaching program.
Business impact
The client was able to identify improvement areas, set up a new hiring process to bring in more qualified candidates and build a better relationship with HR stakeholders.
Industry
Education
Revenue
Approx. $1.3 Billion
Employees
11,000+
