Discover the skills, strategies, and insights you need to excel as a customer service supervisor
Discover the skills, strategies, and insights you need to excel as a customer service supervisor
60% of customer service supervisors report spending time on work not included in their formal performance evaluations or role responsibilities. This 'invisible work' can have a significant impact on their productivity, well-being, and overall performance.
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Supervisors in customer service face unique challenges that, if left unaddressed, can contribute to lost productivity, feelings of burnout and increased attrition. Our report offers an in-depth analysis of the challenges faced by customer service supervisors in today's dynamic business environment and delves into the unseen aspects of their roles.