Gartner Research

New Services Value Imperative: Engineer at Sustainable Speed and Scale

Discover key factors that are dramatically shaping what executives value from tech services leaders

Analyst: Chrissy Healy

Throughout their careers, today's CEOs have navigated significant crises, shaping their own success stories amid constant upheaval. Enterprise leaders recognize the need to evolve their leadership approaches beyond sense-and-respond to create flexibility in their businesses. Meanwhile, additional challenges on the horizon include:

  • Board and stakeholder expectations around AI adoption
  • Balance opportunity versus risk from technology pace and complexity
  • Sustainability as a risk and as a business driver 
  • Ongoing sovereignty, privacy and other regulatory compliance expectations

As tech services leaders focus on addressing client needs in context, meeting these challenges and priorities should be ingrained in the way they approach client leaders. Explore how service providers can support client leaders progress their organizations by engineering at sustainable speed and scale.

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