As a generalist researcher at Customer Service and Support Peer and Practitioner Research practice, I write research that helps the head of customer service leaders achieve their mission critical priorities. I write research on topics related to customer service channel strategy, talent management and customer experience analytics.
As an analyst in the Forensic Investigations practice, I conducted research using e-discovery tools and document review to investigate instances of corporate fraud in organizations.
KPMG, Analyst - Forensic Investigations, 0 years
Service and Support Strategy and Leadership
Service and Support Customer Experience and Analytics
Service and Support Assisted Service
Service and Support Self-Service
Post Graduate Diploma in Liberal Studies from Ashoka University - 2021
Bachelors in Commerce from Sri Venkateswara College, Delhi University - 2018
Customer Service and Support Channel Strategy
Customer Service and Support Customer Experience and Analytics
Customer Service and Support Talent Management
Customer Service and Support Customer Journey
Customer Service and Support Assisted Service Journey