Ankita Hundal is an IT industry leader and trusted advisor to I&O executives, with over 21 years of experience, including 17 years in IT Service management, Asset management and Operations management, and 9 years advancing automation and AI adoption. Ankita advises I&O executives across public and private sectors and specializes in designing, evaluating, and optimizing ITSM, ITAM and ITOM frameworks, automation strategies, and AI-driven operating models.
Ankita’s approach blends technical depth with a research-led, problem-solving mindset, delivering insights grounded in enterprise realities rather than market hype. Her work enables organizations to modernize IT operations with measurable business impact, balancing innovation with governance, compliance, and risk management.
Ankita’s expertise spans:
IT Service Delivery & Management
Business Process and Change Management
Platform and Product Management
Client Experience and Success
Technology Governance and Operational Modernization
AI and Service Platform Innovation
Before joining Gartner, Ankita Hundal led multi-million-dollar transformation programs across financial services, payments, and enterprise technology sectors, delivering measurable improvements in service delivery, platform governance, and operational resilience. Ankita directed large-scale IT modernization initiatives that integrated security-first standards, optimized vendor relationships, and embedded AI and automation into critical service workflows. These efforts advanced organizational agility, standardized technology asset governance, and enabled enterprise-wide change adoption.
Ankita’s leadership spanned service delivery, product lifecycle management, client experience design, and technology operations — consistently aligning IT capabilities with business objectives to deliver tangible impact and sustainable value.
Bachelors in Technology (Computer Science & Engineering)