Chap Achen is a Senior Director Analyst in the Gartner Supply Chain CSCO Enablement team. Chap specializes in Unified commerce supply chain strategies and operations across retail and CPG/B2B. His focus areas include distributed order management, last mile fulfillment, and supply chain enablement in digital commerce. He is based out of Red Wing, Minnesota.
Prior to joining Gartner, Chap spent 22 years in retail supply chain operating and implementing unified commerce strategies. This included companies like Best Buy where he ran digital commerce fulfillment operations and managed the Distributed Order Management (DOM) capability. He spent time at Red Wing Shoes launching digital commerce across B2B, B2C and B2BTC platforms with a focus on supply chain and retail enablement in digital commerce. In his last role he spent 3 years in the DOM software space at Nextuple defining product strategy and advising existing clients on OMS optimization and processes.
Best Buy, Sr. Director Multi-Channel Order Management, 12 years
Nextuple , VP Product Strategy , 3 years
Red Wing Shoes , Sr. Director OMNI Channel , 10 years
Supply Chain Technology Strategy and Selection
Customer Experience
Supply Chain Transformation
Logistics and Fulfillment
Supply Chain Leadership
University of Michigan, BA English
Unified commerce retail trends, strategies and execution and metrics
Distributed Order Management or Order Management Applications
Digital Commerce Supply Chain trends , processes and business models
Real time order and inventory visibility
Accurate delivery date promising or "Estimated delivery dates"