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Gartner Expert
Cynthia Phillips
Sr Director Analyst
Dr. Phillips specializes in transformation leadership that aligns purpose, people and performance to create maximum value. She has a dual concentration in industrial & organizational psychology (including change leadership, conflict aptitude and cyberpsychology) and operational excellence (including business process improvement, benefit quantification and strategic initiative leadership). Her mission is to support clients and their teams at the intersection of people and technology to effect measurable change.
Previous experience
Enterprise initiatives, business process transformation and change leadership in a wide variety of functions (e.g., supply chain, human resources, finance, safety, customer service, clinical research operations, etc.)
Professional background
McKesson, Director, Operational Excellence, 10 years
ST Microelectronics, Global Supply Chain Manager / New Products / Project Manager, 12 years
Teleflex, Director, Global Project Management, 3 years
Areas of coverage
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Best-in-Class Portfolio Office
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Strategic Portfolio Management
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Enterprise Transformation Enablement
Education
PhD, Industrial & Organizational Psychology
MA, Negotiation & Conflict Resolution
BS, Business Management
Certified Lean Six Sigma Black Belt
Certified Project Management Professional
Top Issues That I Help Clients Address
Organizational change management, leading transformation, change resistance
Stakeholder influencing, communication, workplace culture and behaviors, bias, conflict, fatigue, motivation, innovation / creativity
Benefit quantification and cost benefit translation of process improvement projects
Project management, portfolio management, E/PMOs
Lean Six Sigma / Continuous Improvement / Operational Excellence