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Gartner Expert
Cynthia Phillips
Sr Director Analyst
Dr. Phillips specializes in operational excellence and organizational change leadership. She supports leaders to evaluate, accelerate and amplify measurable transformation outcomes and effectively engage stakeholders to ensure change readiness and resilience. Her primary coverage includes transformation strategy and leadership; organizational behaviors such as collaboration, conflict and creativity; process design, improvement and measurement; benefit quantification; and project and portfolio management.
Previous experience
Operational excellence leadership, business process transformation, portfolio management and change leadership across various functions (e.g., supply chain, HR, finance, customer service, clinical research operations, etc.)
Professional background
McKesson, Director, Operational Excellence, 10 years
ST Microelectronics, Global Supply Chain Manager / New Products / Project Manager, 12 years
Teleflex, Director, Global Project Management, 3 years
Areas of coverage
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Best-in-Class Portfolio Office
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Strategic Portfolio Management
Education
PhD, Industrial & Organizational Psychology
MA, Negotiation & Conflict Resolution
BS, Business Management
Certified Lean Six Sigma Black Belt
Certified Project Management Professional
Top Issues That I Help Clients Address
Organizational change management, leading transformation, change resistance
Stakeholder influencing, communication, workplace culture and behaviors, bias, conflict, fatigue, motivation, innovation / creativity
Benefit quantification and cost benefit translation of process improvement projects
Project management, portfolio management, E/PMOs
Lean Six Sigma / Continuous Improvement / Operational Excellence