Gartner Expert

Mr. Ackerman brings more than 40+ years of experience to the Gartner team in strategic planning, product development, information technology consulting, internet payment systems, vendor relationship management, outsourcing practices and local-area network infrastructure management. Mr. Ackerman has been sought as a speaker for a variety of topics, including business strategy, measured optimization, digital business strategy, GenAI strategy, outsourcing relationships and total IT expenditure. He also has been quoted in industry articles. He has done extensive work with companies such as Boeing, DuPont, GM, BellSouth, Campbell's Soup, Intel and Dell. Prior to joining Gartner Research, Mr. Ackerman was employed by The Hackett Group, Electronic Data Systems (EDS) and Sprint Telecommunications. He held the position of senior director of IT research for Hackett and director of global business development for EDS, and he oversaw the development of internet solutions for payment systems, guided implementation plans for banking systems and developed vendor relationships and CFO of $400 million revenue banking division. This role included chairing the Global Product Steering Committee to oversee business development for rollout and integration of vendor software products for global use by clients.

EDS, Global Director E-Commerce, 14 years

Gartner, VP/Managing Partner Consulting, 9 years

The Hackett Group, Senior Director, 3 years