Gartner Expert

Emily Earl

Director, Research, KI Leader

Emily Earl is a Research Director providing business and technology insights to Gartner's Communications clients. She leads multimethod, hypothesis-driven signature research studies on topics like the future of communications, mixternal content strategy and operations, organizational culture, information overload and internal channel effectiveness. She manages all research related to internal / employee communications and partners with Gartner's data scientists to showcase primary research throughout our Communications research. She also reviews applicants for the annual Gartner Marketing & Communications Awards and directs the development of case studies for best practices found therein. At Gartner, Emily co-authored an article in Harvard Business Review and received an all-company award for outstanding performance in a key role.

Previous experience

Before joining Gartner in 2021, Emily managed voice of customer insights for a healthcare professional association and for a variety of B2B, B2C, K-12 and higher education clients. She is a mixed methodologist with specializations in cultural anthropology, ethnography, focus groups, in-depth interviews, user experience research, market research and survey design.

Professional background

American Society of Clinical Oncology (ASCO), Manager, Market Research, 2 years

Gartner, Director, Research, 4 years

Hanover Research, Qualitative Research Consultant, 3 years

Areas of coverage
  • Employee Communications

  • Communications Technology, Content and Channels

  • Internal Communications

Education

(Candidate) Ph.D., Anthropology, University of California, Irvine

M.A. Anthropology, Catholic University

B.A. Liberal Arts, St. John's College

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Top Issues That I Help Clients Address

01

Change communications

02

Internal channel effectiveness

03

Employee communications

04

Manager/leader communications

05

Organizational culture