- Gartner client? Log in for personalized search results.
Gartner Expert
James Chang
Director Analyst
James Chang is a Director Analyst in Gartner's software and cloud negotiations practice, and part of Gartner's broader IT Sourcing, Procurement and Vendor Management group. His research focuses on Microsoft contract and price negotiation strategies, and best practices for cost optimization with respect to product use rights and licensing models.
Mr. Chang has extensive expertise about different Microsoft licensing agreements including Enterprise Agreements (EA, EAS, SCE), Microsoft Products and Services Agreements (MPSA), Select Plus, New Commerce Experience (NCE) and Cloud Solution Provider (CSP) programs, and Open Programs (Open and Open Value).
Previous experience
Before joining Gartner, Mr Chang held Microsoft Licensing expert roles at resellers (including SHI and Long View Systems). He supported leaders with expertise on Microsoft agreement renewals, optimal cost and usage practices, and also helped leaders better understand Microsoft's Product Use Rights and licensing rules. Mr Chang also previously held various sales roles at Dell Canada.
Professional background
Dell Canada Inc., Account Manager, 5 years
Long View Systems, Licensing Sales Specialist, 4 years
SHI International Corp., Sr. Microsoft Licensing Executive, 2 years
Areas of coverage
-
IT Contracts Negotiations
-
IT Vendor Portfolio Management
Education
Bachelor of Commerce, Ryerson University (now known as Toronto Metropolitan University).
Top Issues That I Help Clients Address
How to plan for Microsoft Enterprise Agreement renewals
How to negotiate with Microsoft for new product purchases, new agreements, and renewal of existing agreements
How to license Microsoft products for on-premises and online environments
How to determine the most optimal purchasing and usage strategies for Microsoft licensing