Jed Cawthorne is a research analyst in Gartner's digital workplace team. He covers content services strategy, content services platforms and applications including document management, digital workplace applications including intranets, and document centric collaboration tools, insight engines and the application of AI to document management use cases; specifically, the use of Machine Learning to extract data from documents to enhance metadata. Jed has spent over 30 years in information management and information governance roles, the majority of that time as a practitioner within end user organizations, but also 3 years in consulting and 4 years in Product Management with software vendors.
By advising on strategy, selection and vendor evaluation, Jed helps improve buying decisions and ensure investments take account of both customer needs and vendor's abilities.
Jed has experience in information governance including records management and data loss prevention strategy and policy development, and document management in higher education, financial services and legal industry contexts. Jed is an AIIM Certified Information Professional (CIP) and Fellow of the association.
Professional Background:
8 years Military communications and document handling
8 years Higher Education (university sector)
8 years Financial Services
3 years digital workplace strategy and Microsoft consulting
1.5 years KM in large Canadian retailer
4 years Product Management for software vendors
BMO Financial Group, Director of Knowledge Management & Business Technology Strategy - Legal Group, 7 years
NetDocuments, Director of Product Management and Principal Product Manager, 3 years
The Open University, Program Manager Enterprise Content Management, 8 years
Digital Workplace Applications
Enterprise Applications Leadership
MBA
BSc (Hons) Computer Science
Developing or enhance and enterprise document management strategy
Evaluating and selecting document management solutions/vendors
Evaluation Microsoft 365 content services capabilities
Developing or enhancing information governance strategies for compliance, protection and privacy
Applying Generative AI and ML to processing and extracting data from documents