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Gartner Expert
Joe Rogus
Director, Advisory
Joe Rogus is an advisor supporting IT Infrastructure & Operations leaders on their most pressing strategic challenges. His coverage stretches across operating models, talent, and IT Service Management. Specific topics he addresses include: Strategic Planning for I&O (organizational design, metrics and KPIs, IT communications, product line management, IT Score Diagnostic reviews), Human Capital Management for I&O (talent attraction and retention, upskilling and development, career pathing/lattices, job description reviews), and IT Service Management (ITSM/ITIL: Service Strategy, Service Design, Customer Experience and Satisfaction, Service Support, Continuous Improvement).
Previous experience
Previously, Mr. Rogus worked with independent schools, consulting firms and business associations. His background brings a wide variety of experiences to the table including: writing published articles on international business and technology; teaching pre-K, Kindergarten, and advanced reading & writing classes for high school; developing an educational program from scratch; and founding and managing a non-profit organization.
Mr. Rogus has lived and worked in Washington DC, Shanghai China, New York City, and now resides in colorful Colorado Springs, Colorado.
Areas of coverage
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I&O Organizational Strategy
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I&O Operations Management
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Head of Infrastructure and IT Operations Leadership
Education
M.S.M., Public Management & International Public Policy, Fudan University
B.A., International Affairs, The George Washington University, Summa Cum Laude, Phi Beta Kappa
Top Issues That I Help Clients Address
Strategic Planning for I&O: Operating Model, Business Value Metrics and KPIs, Service Strategy, IT Score Diagnostic Reviews
Human Capital in I&O: Talent Attraction & Retention, Talent Upskilling and Development, Job Description Reviews, Employment Value Proposition
Leadership Skills: IT Communications, Customer Experience and Satisfaction, Service Design and Strategy
IT Demand Management: SLAs, OLAs, SLM, Service Catalog and Portfolio
ITSM: ITIL, Incident, Change, Configuration, CMDB, Continuous Improvement