Jonathan helps CIOs and other senior banking executives stay ahead of customer experience trends in banking. Using his knowledge of consumer behavior, emerging technology and geopolitics, he helps financial services CIOs and technology executives discover where they are vulnerable and need to adjust their technology strategy so that their organization's customer experience is a growth driver. Jonathan has a deep understanding of the risks and opportunities for customer-facing use cases of AI and other technologies to enhance the customer experience. And when clients are ready to make updates to their digital banking experience, he helps them understand the vendor landscape and evaluate providers.
Prior to joining Gartner, Jonathan worked for a non-profit providing technical assistance to state and local retirement systems.
Pew Charitable Trusts , Senior Associate, 4 years
Ph.D, Sociology, University of Maryland