Kanchi is a Senior Market Research Specialist at Gartner, specializing in quantitative analysis within the Customer Relationship Management (CRM) software market. With deep expertise in measuring market size, vendor market share, and growth trajectories, Kanchi delivers data-driven insights across cross-CRM, CRM Sales, CRM Support and Services, Marketing and Digital Commerce segments. By closely tracking market dynamics and evaluating the competitive vendor landscape, Kanchi empowers clients and internal stakeholders to identify emerging opportunities and benchmark high-performing solutions. Her research helps decision-makers navigate technological shifts and develop strategies that are aligned with the evolving needs of the enterprise software ecosystem. Kanchi’s key publications include Market Share: Enterprise Software Markets, Market Share Analysis, and Forecast Analysis documents.
Prior to joining Gartner, Kanchi served as a Research Analyst at iYoung Sphere Private Limited. In this role, she contributed to strategy development by exploring product lifecycles in the food and electronics sectors, conducting market research analysis to support product development and strategic planning.
iYoung Sphere Pvt Ltd, Research Analyst, 1 years
Technology Market Economics
Bachelors in Economics Honors from Delhi University, New Delhi, India
Masters in International Business Economics and Finance from Gokhale Institute of Politics and Economics, Pune, Maharashtra, India
Software Market Share
Customer Experience and Relationship Management Market Share
Digital Commerce Market Share
Vendor Performance