Gartner Expert

Mark Whitehouse is a Director Analyst at Gartner within the IT Leaders Sourcing, Procurement and Vendor Management team. With over 30 years of experience in the IT industry, Mr. Whitehouse brings deep expertise in defining, negotiating, and managing complex IT contracts, fostering strategic relationships, overseeing budgets, and delivering high-quality service management. His work focuses on guiding clients through the intricacies of IT managed services, including provider selection, sourcing strategies, cost optimization, and injecting innovation and transformation into service partnerships.

Mr. Whitehouse has extensive experience on both sides of the table—as a customer and a supplier—crafting and managing contracts that align with business goals while ensuring robust relationship and budget oversight. He has excelled in building and maintaining strong partnerships with vendors and stakeholders, driving service excellence, and optimizing financial performance across healthcare & life sciences, insurance, finance, and government sectors. His career spans programs in EMEA, NA, and AP regions, where he has led integrated service delivery, program management, and technical architecture initiatives.

In leadership roles at AstraZeneca, HCLTech, and Cigna, Mr. Whitehouse has honed his skills in service and relationship management. As IS Service & Delivery Director at AstraZeneca for 12 years, he managed end-to-end service delivery, oversaw multimillion-dollar budgets, and cultivated key supplier relationships to support global operations. At HCLTech, as Global Director of Service Delivery & Operations for 8 years, he defined and executed service contracts, managed international teams, and ensured operational excellence for strategic clients. His dual perspective enables him to advise Gartner clients on balancing contractual rigor with innovative, cost-effective service outcomes.

Previous experience

Professional background